Support - Samsung C32G55TQBU User Manual

Support

2nd 3rd
Self Diagnosis
Software Update
Information
Reset All
Description
Perform this test when you experience a problem with your monitor's picture.
― Never turn off the power nor change the input source during self diagnosis. If possible, try not to interrupt testing.
Update software using an update file on a USB device.
1
Save the update file (in .bin format) that you downloaded from the Samsung website (http://www.samsung.com/sec) to a USB storage device.
2
Connect the USB device to the SERVICE port on the monitor.
Select → Support → Software Update.
3
Follow the instructions on the screen to proceed with update.
4
Your product will turn itself off and on again automatically after completing update, and then turn off your product.
5
Remove the power cord from the power outlet and then reconnect the cord after turning off.
― To perform software update by using a USB memory, first format the USB memory to FAT32.
― When performing update, make sure that only one BIN file (.bin) is saved in the root directory.
― If the
No update files found on your USB device. Please check your USB device and try again.
reasons.
― A USB memory is not connected to the SERVICE port.
― The files in the connected USB memory are not compatible formats.
― There are no valid update files found in the connected USB memory. (There are no update files saved in the memory or the file names are incorrect.)
― Do not turn off the product until the update is complete. And prevent the updating from any interruption as far as possible. In general, the product returns
to the previous version if an update is interrupted.
― It is not a monitor-related problem because the screen may blink in green during USB update with a DVI-HDMI converter connected. The software update
is performed normally. Accordingly, wait until the update is complete.
View the current software information. Refer to the actual monitor screen.
Return all the settings for the product to the default factory settings.
message is displayed, this is probably due to the following
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