Download  Print this page

Samsung C27JG50QQ Series User Manual

Gaming monitor, c*jg5 series.
Hide thumbs
Most useful pages: More

Advertisement

USER MANUAL
Gaming Monitor
C*JG5*
The color and the appearance may differ depending on the product, and the specifications are subject to change without prior
notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung Electronics
Samsung Electronics owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.
Trademarks other than that of Samsung Electronics are owned by their respective owners.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual
has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual has not
been read).
You will be informed of the administration fee amount before a technician visits.

Advertisement

Table of Contents

   Related Manuals for Samsung C27JG50QQ Series

   Summary of Contents for Samsung C27JG50QQ Series

  • Page 1 © Samsung Electronics Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than that of Samsung Electronics are owned by their respective owners.
  • Page 2: Table Of Contents

    Adjusting the Product Tilt Sharpness Anti-theft Lock Precautions for moving the monitor Color Installation SAMSUNG MAGIC Upscale Attaching the Stand (C27JG50QQ* / C27JG52QQ* / C32JG50QQ* / C32JG52QQ*) HDMI Black Level Attaching the Stand (C32JG51FD* / C32JG53FD*) 18 Eye Saver Mode...
  • Page 3 Standard Signal Mode Table System Requirements System Appendix Troubleshooting Guide Volume Responsibility for the Pay Service (Cost to Requirements Before Contacting Samsung Customer Customers) Service Center Eco Saving Plus (C27JG50QQ* / C27JG52QQ* / Not a product defect Testing the Product C32JG50QQ* / C32JG52QQ*)
  • Page 4: Before Using The Product

    High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby. ― Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service fee will be charged.)
  • Page 5: Cleaning

    • Do not disconnect the power cord while the product is being used. • Only use the power cord provided with your product by Samsung. Do not use the power cord with other products. • Keep the power socket where the power cord is connected unobstructed.
  • Page 6: Installation

    ‒ Be sure to consult Samsung Customer Service Center if you want to install the product at such a • Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
  • Page 7: Operation

    ‒ Be sure to power off the product and disconnect the power cord when water or other foreign ‒ Contact Samsung Customer Service Center for repairs. substances have entered the product. Then contact Samsung Customer Service Center. • To move the product, first disconnect all the cables from it, including the power cable.
  • Page 8 Caution • Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage • Insert the power plug into the AC/DC adapter until a click sound is heard. burn-in or defective pixels. • Do not insert only the power plug into the power outlet. ‒...
  • Page 9 • Do not hold the product upside-down or move it by holding the stand. ‒ The product may fall and become damaged or cause an injury. • Looking at the screen too close for an extended period of time can deteriorate your eyesight. •...
  • Page 10: Preparations

    Chapter 02 Preparations Parts Control Panel ― The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. C27JG50QQ* / C27JG52QQ* / C27JG50QQ* / C27JG52QQ* / JOG Button JOG Button Function Key Guide C32JG50QQ* / C32JG52QQ* C32JG51FD* / C32JG53FD*...
  • Page 11: Function Key Guide

    Function Key Guide Icons Description Selects by moving the JOG button in the function key guide screen. ― To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You Menu The OSD (On Screen Display) of your Monitor’s feature appears.
  • Page 12: Changing Brightness, Contrast And Sharpness Settings

    Changing Brightness, Contrast and Sharpness settings When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control source and power could be used as below. You can adjust Brightness, Contrast Sharpness by moving the JOG button up or down, if no OSD menu JOG Button Power saving/Non-signal mode is displayed.
  • Page 13: Changing The Volume Setting

    Changing the Volume setting You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed. Volume Mute ― The displayed image may differ depending on the model. ― If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the sound or cause choppy audio when applying the headphones or speakers.
  • Page 14: Types Of Ports

    Types of Ports ― The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product. C27JG50QQ* / C27JG52QQ* / C32JG50QQ* / C32JG52QQ* C32JG51FD* / C32JG53FD*...
  • Page 15: Adjusting The Product Tilt

    Adjusting the Product Tilt Anti-theft Lock ― The color and shape of parts may differ from what is shown. Specifications are subject to change without ― An anti-theft lock allows you to use the product securely even in public places. ―...
  • Page 16: Precautions For Moving The Monitor

    Precautions for moving the monitor • Do not directly apply pressure on the screen. • Do not hold the product upside down only by the stand. • Do not hold the screen when moving the monitor. • Hold the lower corners or edges of the monitor when moving it.
  • Page 17: Installation

    Installation Attaching the Stand (C27JG50QQ* / C27JG52QQ* / C32JG50QQ* / C32JG52QQ*) ― Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it. Insert the stand neck into the stand base in the Tightly fasten the connecting screw at the bottom Place the protective Styrofoam (cushion) included...
  • Page 18: Attaching The Stand (c32jg51fd* / C32jg53fd*)

    Attaching the Stand (C32JG51FD* / C32JG53FD*) ― Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it. Insert the stand neck into the stand base in the Tightly fasten the connecting screw at the bottom Place the protective Styrofoam (cushion) included...
  • Page 19: Removing The Stand (c27jg50qq* / C27jg52qq* / C32jg50qq* / C32jg52qq*)

    Removing the Stand (C27JG50QQ* / C27JG52QQ* / C32JG50QQ* / C32JG52QQ*) ― Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it. Place the protective Styrofoam (cushion) included Turn the connecting screw at the bottom of the Remove the stand neck from the stand base by...
  • Page 20: Removing The Stand (c32jg51fd* / C32jg53fd*)

    Removing the Stand (C32JG51FD* / C32JG53FD*) ― Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down. : The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it. Place the protective Styrofoam (cushion) included Turn the connecting screw at the bottom of the Remove the stand neck from the stand base by...
  • Page 21: Installing A Wall-mount Kit Or Desktop Stand

    Installing a Wall-mount Kit or Desktop Stand ― Power the product off and remove the power cable from the power socket. C27JG50QQ* / C27JG52QQ* / C32JG50QQ* / C32JG52QQ* C32JG51FD* / C32JG53FD* Remove the two screws in the direction as shown in the figure. Remove the bracket in the direction as shown in the figure.
  • Page 22 ‒ The length of screws required for a wall mount that does not comply with the VESA standards may vary depending on the specifications. ‒ Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit or desktop stand using excessive force. The product may get damaged or fall and cause personal injury. Samsung shall not be held liable for any damage or injury caused by using improper screws or attaching the wall-mount kit or desktop stand using excessive force.
  • Page 23: Connecting And Using A Source Device

    Chapter 03 Connecting and Using a Source Device Pre-connection Checkpoints Connecting and Using a PC ― Before connecting a source device, read the user manual provided with it. Select a connection method suitable for your PC. The number and locations of ports on source devices may differ from device to device. ―...
  • Page 24: Connection Using An Dp Cable

    Connection Using an DP Cable DP IN ― A DP cable shorter under 1.5 m in length is recommended. Using a cable longer than 1.5 m can affect the picture quality. Connecting to Headphones ― Use headphones when activating sound with an HDMI-HDMI or DP cable. ―...
  • Page 25: Connecting The Power (c27jg50qq* / C27jg52qq* / C32jg50qq* / C32jg52qq*)

    Connecting the Power (C27JG50QQ* / C27JG52QQ* / Connecting the Power (C32JG51FD* / C32JG53FD*) C32JG50QQ* / C32JG52QQ*) Connect the power plug to the AC/DC adapter. Connect the AC/DC adapter cable to the DC 19V port on the back of the monitor. Connect the power plug to the AC/DC adapter.
  • Page 26: Tidying Up The Connected Cables (c27jg50qq* / C27jg52qq* / C32jg50qq* / C32jg52qq*)

    Tidying Up the Connected Cables (C27JG50QQ* / C27JG52QQ* / C32JG50QQ* / C32JG52QQ*) Connect cables to the appropriate ports. Grab the stand with one hand and use your other The cables are now tidied up. Grab the stand with one hand and use the thumb hand to close the COVER-CLEAN BACK TERMINAL on your other hand to remove the COVER-CLEAN in the direction of the arrow.
  • Page 27: Correct Posture To Use The Product

    Driver Installation ― You can set the optimum resolution and frequency for this product by installing the corresponding drivers. ― To install the latest version of the product driver, download it from the Samsung Electronics website at http:// www.samsung.com. Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product for the first time after purchase.
  • Page 28: Game

    Chapter 04 Game A detailed description of each function is provided. Refer to your product for details. ― The functions available may vary depending on the product model. The color and shape of parts may differ In PC mode from what is shown. Specifications are subject to change without notice to improve quality. •...
  • Page 29: Refresh Rate

    Refresh Rate Response Time Change the screen refresh rate. A higher refresh rate can reduce eye strain. Accelerate the panel response rate to make video appear more vivid and natural. ― It is best to set • DisplayPort: 60 Hz 100 Hz 120 Hz 144 Hz...
  • Page 30: Freesync (c32jg53fd*)

    • The sound quality of the monitor may be degraded. ― If you encounter any issues when using the function, contact the Samsung Service Center. ― When the resolution is changed while setting FreeSync Standard Engine...
  • Page 31: Low Input Lag

    Low Input Lag The models in the Graphic Cards list supports FreeSync FreeSync can only be used with specific AMD graphics card models. Refer to the following list for supported graphics cards: Minimize input lag for fast reactions by reducing the video processing time. Make sure to install the latest official graphics drivers from AMD that support FreeSync.
  • Page 32 In AV mode • 4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts. • 16:9: Display the picture with an aspect ratio of 16:9. • Screen Fit: Display the picture with the original aspect ratio without cutting off. •...
  • Page 33: Picture

    Chapter 05 Picture Configure the screen settings such as brightness. A detailed description of each function is provided. ― The functions available may vary depending on the product model. The color and shape of parts may differ In PC mode from what is shown.
  • Page 34: Brightness

    A higher value will make the outline of objects clearer. ― This menu is not available when Picture Mode is set to Cinema Dynamic Contrast mode. ― This menu is not available when Upscale is in Mode1 Mode2 mode. SAMSUNG MAGIC...
  • Page 35: Samsung Magic Upscale

    SAMSUNG MAGIC Upscale Eye Saver Mode Upscale function can enhance the layers of the picture details and the vividness of the picture. Set to an optimum picture quality suitable for eye relaxation. SAMSUNG MAGIC The function has more obvious effects on low-resolution pictures.
  • Page 36: Onscreen Display

    Chapter 06 OnScreen Display A detailed description of each function is provided. Refer to your product for details. ― The functions available may vary depending on the product model. The color and shape of parts may differ Display Time from what is shown. Specifications are subject to change without notice to improve quality. Set the on-screen display (OSD) menu to automatically disappear if the menu is not used for a specified Language period of time.
  • Page 37: System

    Chapter 07 System A detailed description of each function is provided. Refer to your product for details. ― The functions available may vary depending on the product model. The color and shape of parts may differ Eco Saving Plus (C27JG50QQ* / C27JG52QQ* / from what is shown.
  • Page 38: Off Timer

    Off Timer DisplayPort Ver. Timer: Turn on Off Timer mode. Select your Displayport. ― Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications. Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically ―...
  • Page 39: Key Repeat Time

    Key Repeat Time Information Acceleration, sec, or 2 sec can be selected. If No Repeat is selected, a command responds only once View the current input source, frequency and resolution. when a button is pressed. Power LED On Configure the settings to enable or disable the power LED located at the lower part of the product. •...
  • Page 40: Installing The Software

    Easy Setting Box enables users to use the monitor by partitioning multiple sections. • Windows 10 32Bit/64Bit To install the latest version of Easy Setting Box, download it from the Samsung Electronics website at http://www.samsung.com. ― The software may not work properly if you do not restart the computer after the installation.
  • Page 41: Troubleshooting Guide

    Check the following. Customer Service Center Installation issue (PC mode) ― Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center. The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connectors are locked.
  • Page 42 Sound issue Not Optimum Mode is displayed. This message appears when the signal from the graphics card exceeds the maximum resolution or frequency for the product. There is no sound. Change the maximum resolution and frequency to suit the product performance, referring to Standard Check the connection of the audio cable or adjust the volume.
  • Page 43: Q & A

    Q & A ― Refer to the user manual for your PC or graphics card for further instructions on adjustment. How can I change the frequency? Set the frequency on your graphics card. • Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings. •...
  • Page 44: Specifications

    Chapter 10 Specifications General Model Name C27JG50QQ* / C27JG52QQ* C32JG50QQ* / C32JG52QQ* C32JG51FD* / C32JG53FD* Size 27 Class (26.9 Inches / 68.4 cm) 32 Class (31.5 Inches / 80.0 cm) 32 Class (31.5 Inches / 80.1 cm) Display area 596.74 mm (H) x 335.66 mm (V) 697.34 mm (H) x 392.26 mm (V) 698.40 mm (H) x 392.85 mm (V) 23.50 Inches (H) x 13.20 Inches (V)
  • Page 45 ― The above specifications are subject to change without notice to improve quality. ― This device is a Class B digital apparatus. ― For detailed device specifications, visit the Samsung Electronics website. (USA only) Dispose unwanted electronics through an approved recycler.
  • Page 46: Standard Signal Mode Table

    Standard Signal Mode Table Model Name C27JG50QQ* / C27JG52QQ* / C32JG50QQ* / C32JG52QQ* C32JG51FD* / C32JG53FD* Synchronization Horizontal Frequency 30 – 225 kHz 30 – 170 kHz Vertical Frequency 50 – 75 Hz (HDMI1) 50 – 120 Hz (HDMI1) 50 – 144 Hz (HDMI2) 50 –...
  • Page 47 C27JG50QQ* / C27JG52QQ* / C32JG50QQ* / C32JG52QQ* HDMI1 Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) IBM, 720 x 400 31.469 70.087 28.322 MAC, 640 x 480 35.000 66.667 30.240 MAC, 832 x 624 49.726 74.551 57.284 MAC, 1152 x 870...
  • Page 48 C27JG50QQ* / C27JG52QQ* / C32JG50QQ* / C32JG52QQ* HDMI2 Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) 70.087 28.322 IBM, 720 x 400 31.469 66.667 30.240 MAC, 640 x 480 35.000 MAC, 832 x 624 49.726 74.551 57.284 75.062...
  • Page 49 C27JG50QQ* / C27JG52QQ* / C32JG50QQ* / C32JG52QQ* DisplayPort Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) 70.087 28.322 IBM, 720 x 400 31.469 66.667 30.240 MAC, 640 x 480 35.000 74.551 57.284 MAC, 832 x 624 49.726 75.062 100.000...
  • Page 50 C32JG51FD* / C32JG53FD* HDMI1 Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) IBM, 720 x 400 31.469 70.087 28.322 MAC, 640 x 480 35.000 66.667 30.240 MAC, 832 x 624 49.726 74.551 57.284 MAC, 1152 x 870 68.681 75.062 100.000...
  • Page 51 C32JG51FD* / C32JG53FD* HDMI2 Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) 70.087 28.322 IBM, 720 x 400 31.469 66.667 30.240 MAC, 640 x 480 35.000 74.551 57.284 MAC, 832 x 624 49.726 75.062 100.000 MAC, 1152 x 870 68.681 59.940...
  • Page 52 C32JG51FD* / C32JG53FD* DisplayPort Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V) 70.087 28.322 IBM, 720 x 400 31.469 66.667 30.240 MAC, 640 x 480 35.000 74.551 57.284 MAC, 832 x 624 49.726 75.062 100.000 MAC, 1152 x 870 68.681 59.940...
  • Page 53 ― Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz. ―...
  • Page 54: Appendix

    • Use of supplies or separatly sold product unspecified by Samsung. • Repair from a person besides an engineer of outsourcing service company or partner of Samsung Not a product defect Electronics Co., Ltd. • Remodeling or repairing the product by customer.

Comments to this Manuals

Symbols: 0
Latest comments: