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CHAPTER 4
TROUBLESHOOTING AND
PREVENTIVE MAINTENANCE
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Troubleshooting
Having trouble getting your ATARI SX212 Modem to operate?
Don't panic — it's probably just a minor hitch that you can
take care of yourself. This chapter describes some of the
possible problems and suggests some simple solutions.
Warning: Do not try to "fix" the internal workings of the modem;
this voids the modem's warranty and makes it illegal for you to
connect it to the phone lines. Only qualified service technicians
certified by ATARI may repair this modem. (See the FCC Warning
in the Important Information section, inside front cover of
this manual.)
It Just Won't Work
One of the most common problems is that the modem just
won't work — the MR (Modem Ready) indicator does not
illuminate when you turn the modem on.
Correcting this problem is usually quite simple. Take the
following steps:
1. Turn the modem off (and all other components connected to
your computer). Now check to see that all connections are
correct and secure. Check the power cord—is it plugged into
the wall properly and is the small round plug seated securely
in the modem?
2. Turn the modem on again.
3. If it still doesn't come on, make sure the outlet you are
using works. Plug in another appliance (such as a lamp)
that you know works and turn it on. If the appliance works
but the modem does not, your modem or its power supply
may need service. If the appliance doesn't work, your out¬
let is faulty. Use another one.
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