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Troubleshooting Tips
The Emporia app is not finding my EV
Charger after I've installed it.
Ensure the Charger has power:
Check for a green power light.
Check the EV Charger is wired properly.
Check that the breaker powering the EV
Charger is turned on.
Ensure your phone can connect to the EV
Charger.
Check your phone's Bluetooth is on.
If you're using an Android, turn on Location
Services for your phone to properly scan for
Bluetooth devices.
Try power cycling the breaker to which the EV
Charger is connected.
Try restarting the Emporia App.
Try rebooting your phone.
My vehicle is not responding or charging.
Ensure that the latch on the EV charging
cable handle is locked into place. If the
handle is not latched securely, the vehicle will
not charge. If the latch is pressed down
during charging, the charging automatically
stops.
Ensure that the vehicle is not set up to begin
charging at a specific time of day, location, or
some other setting that is preventing
charging.
Ensure the EV charger icon
ready state on home page. If it is in a
paused state tap the icon
charger.
is in a
blue
green
to un-pause
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