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USER GUIDE
Product Liability
Field service technicians are authorized to make an initial
assessment in the event of reported damages. If there are
any questions about the process involved, the technician
should call the manufacturer for further explanation.
While inspecting for defects or installation issues, photos
should be taken to document any damages or issues found.
During the assessment, if the service technician is able to
find the source of the damage and it can be resolved by
replacement of a part, the servicer is authorized to replace
the part in question. The part that caused the damage
must be returned to the manufacturer in its entirety. The
part must be clearly labeled with the serial number of the
unit it was removed from, the date, and the servicer who
removed the part.
If the service technician determines the damage is the
result of installation issues (water connection/drain, etc.),
the consumer would be notified and the issues shall be
resolved at the direction of the consumer.
If damage is evident and the service technician is unable
to find the source, the manufacturer must be contacted at
+1.616.754.5601 for further direction.
1260 Van Deinse St. Greenville, MI
T: +1.616.754.5601
Website: vikingrange.com/commercial
Product Liability
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