Raymarine QUANTUM 2 Installation Instructions Manual page 68

Network connection established but no data
Possible cause Possible solutions
Connected to the Ensure that your devices is connected to the correct
wrong network. network.
Device software Ensure both devices are running the latest available
incompatibility. software.
It may be possible
1. Try updating software to a later version, or
that the device has
2. try reinstalling the software.
become defective.
3. Obtain new replacement device.
Mobile application running slowly or not at all
Possible cause Possible solutions
Raymarine® app not Install mobile app from relevant app store.
installed
Raymarine® app Ensure mobile app and display software are latest
version not available versions.
compatible with
display software
Mobile apps not Enable "Viewing only" or "Remote Control" as
enabled on display required in the Mobile Apps setting on your display.
Wi-Fi connection recovery
You should use the SSID and Passcode supplied with your Radar to pair
the Radar with your MFD. In the event that the original SSID and Passcode
cannot be located follow the steps below to try and re-connect to your Radar.
1. The Radar will store the Wi-Fi credentials (SSID and passphrase) of the
last 10 devices it has been paired with, this means that you can use the
Wi-Fi credentials from a MFD that has previously been paired with the
Quantum Radar. Enter the MFD's Wi-Fi Name and Wi-Fi Passphrase on
the Quantum Radar pairing page and try to connect. The MFD's Wi-Fi
Name (SSID) and Passphrase is located in the Wi-Fi menu: ([Homescreen
> Set-up > System Set-up > Wireless Connections > Wi-Fi > Wi-Fi Sharing])
2. The following information is applicable only to Quantum units running
software version 1.62 or later, and Quantum Doppler units running
software version 2.43 or later: In the event that you misplace the SSID
and Passcode before the initial pairing, you can power on your Quantum
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unit and determine the SSID by reviewing all available Wi-Fi networks,
using a smartphone, tablet or laptop PC. An unpaired Quantum unit
will advertise its SSID periodically in a 10-second cycle. This may take
up to 3 minutes. Once you've obtained the SSID, the next step is to
contact Raymarine® product support, who can then provide you with the
passcode associated with your SSID. For further information on how
to contact Raymarine® product support, refer to the following section:
p.74 — Raymarine product support