I Cannot Retrieve Voicemail Messages - VTech DS6221 User Manual

Appendix
Troubleshooting
Caller ID entries do not match the numbers I need to dial.
• Caller ID service delivers 10 digits (the area code plus the seven-digits number). If
you need to dial something other 10 digits, see page 25 for instructions on changing
the number.
If you dial seven digits for local calls you might want to use the Home area code
•
feature (page 10).
NEW VOICEMAIL and
is flashing and I don't know why.
• Your telephone has voicemail indication that is separate from the built-in answering
system. If NEW VOICEMAIL and
flashes, then your telephone has received a signal from your telephone service provider
that you have a voicemail message waiting for you to retrieve from them. Contact your
telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

• Your telephone has both a built-in answering system and voicemail indication. They
are independent features and each alerts you to new messages differently (page 28). If
you subscribe to voicemail service from your telephone service provider, contact your
telephone service provider for more information on how to access your voicemail.
CONNECTING... shows in the handset screen.
• The handset might be out of range. Move it closer to the telephone base.
• Make sure the power cord is securely plugged into the telephone base. Use a
working electrical outlet not controlled by a wall switch.
• Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug
in the power adapter and re-install the battery. Place the handset in the telephone
base and allow up to one minute for the handset and telephone base to synchronize.
• Other electronic products might prevent your handset and telephone base from
communicating with each other. Install your telephone base as far away from
these electronic devices as possible: wireless routers, radios, cellular telephones,
intercoms, room monitors, televisions, personal computers, kitchen appliances and
other cordless telephones.
The answering system does not answer after the correct number of rings.
Make sure the answering system is on. When the answering system is on, ANS ON
•
should show on the handset and ANS ON/OFF light on the telephone base should
be on.
• If toll saver is selected, the number of rings changes to two when there are new
messages waiting (page 11).
• If the memory is full or if the answering system is off, the answering system answers
after 10 rings.
shows on the display and the VOICEMAIL light
appears on the display or the VOICEMAIL light
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