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● ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended to use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when
servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service
and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
After working inside your computer
About this task
CAUTION:
Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
NOTE:
To exit service mode, ensure to connect the AC adapter to the power-adapter port on your computer.
5. Press the power button to turn on the computer. Your computer will automatically return to normal functioning mode.
BitLocker
CAUTION:
If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will
not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress, and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system reinstall. For more information about this subject, For information on
the BIOS on Dell systems with BitLocker enabled , search in the Knowledge Base Resource at
support.
CAUTION:
If BitLocker is not suspended, replacing parts like system board or storage drives on a system with
BitLocker / Device encryption enabled will also trigger the encryption and lock the user out. The recovery
key is required to regain access to Windows. The recovery key is automatically saved to the user's Microsoft
Account (MSA) when the device is encrypted and can be retrieved from
devices/recoverykey
For more information, refer to Windows Support article:
Finding your BitLocker recovery key in Windows
www.dell.com/
https://account.microsoft.com/
Working inside your computer
updating
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