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Technical Practice
Answer Customer Calls Promptly and Professionally,
No matter how small your business, projecting
the right image is important.
company's image with Viking's Two Line Call
Sequencer.
In the day mode, the TMS-2 answers calls on
one line while you are busy or on the opposite
line. After a professional greeting has been
played, the TMS-2 holds the caller for up to 15
minutes or until you are available to take the
call.
call. Music on hold can be provided from a radio or any other audio source. For a truly
professional image, Viking's DVA-2W "promotion on hold announcer" may also be
added (Fax Back Document 110).
In the night mode, the TMS-2 allows your answering machine to answer either line.
The LED indicator displays which mode is active (day or night) and which line is on
hold. A volume adjustable beep and warble also indicate which line is on hold or
ringing.
Features
• Remotely recordable
2
• Non volatile E memory for recording and
programming (no batteries required)
• Day and night mode operation
• Volume adjustable warble and "on hold" alert
• Disconnects on CPC or 15 minute "on hold"
time out
• Programmable ring delay from 1 to 9
• Music or promotion on hold input
• Programmable security code
• Modular installation
• 1 year warranty
Sales...(715) 386-8861
Made in the U.S.A.
Telecommunication Peripheral Products
Even When You're on the Other Line
http://www.VikingElectronics.com
E-mail...Sales@VikingElectronics.com
Build your
Applications
• Small Office/ Home Offices (SOHO) where a
professional image is important
• Customer service and technical support
centers where it is important that all calls be
answered in a timely fashion
• City desk and parts counters with limited
personnel to cover incoming calls
Specifications
Power: 120V AC/12V DC 500mA UL listed adapter provided
Dimensions: 120mm x 70mm x 35mm (4.75" x 2.75" x 1.38")
Shipping Weight: .45 kg (1lb)
Environment: 0 C to 32 C (32 F to 90 F) with 5% to 95% non-
condensing humidity
Connections: (1) RJ14 plug, (1) RJ14 jack, (1) RJ11 jack, (1)
3.5mm audio jack, (1) 3.5mm male to female audio cord
Sampling Rate: 64 Kbps
Message Length: 16 second maximum
TMS-2
Two Line Call
Sequencer
October 24, 1997
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Related Manuals for Viking TMS-2
Summary of Contents for Viking TMS-2
-
Page 1: Specifications
Viking’s DVA-2W “promotion on hold announcer” may also be added (Fax Back Document 110). In the night mode, the TMS-2 allows your answering machine to answer either line. The LED indicator displays which mode is active (day or night) and which line is on hold. - Page 2 The TMS-2 should be placed in a location that is readily accessible in order that the alert tones be heard. Connect the power adapter, line cords and audio source as shown in Diagram 1 below. Answering Machine RJ-14 Jack (2 line)
- Page 3 Dip switch 2 turns the internal electronic warble on and off. 3. Security Code Override (Dip Switch 3 - ON (Run)/OFF (Learn)) If the security code is not known, the TMS-2 can still be programmed by setting dip switch 3 to the OFF position (see “Security Code Programming” below).
- Page 4 Programming section A). In addition, the LED light will flash in cadence with the alert tones. After the TMS-2 has placed a call on hold, it provides a single or double beep every 15 seconds to indicate which line is holding.