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Viking TMS-12A Technical Practice

12 line call sequencer
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Technical Practice
Optional music and/or promotional announcements will keep the caller assured that
their phone connection is intact and will be answered soon. A pacifier message can
also be recorded to confirm that the call will be answered.
Call statistics as well as the line number of the oldest holding call will be displayed on
the LED. In addition, an optional ring generator, SQRG-12, may be added to provide
complete sequencer automation.
Features
• Compatible with Electronic Key systems, 1A2 Key
systems and PABX systems
• Cascadable to support up to 24 lines
• Automatically change between day and night modes
via a contact closure, timer, remote switch or
remote programming
• Locally recordable with a standard carbon handset
or download announcements directly from a tape
player
• Remotely recordable
• Rechargeable battery back-up included
• Field expandable record time
• Separate recordings for each announcement
• Display for caller priority, inbound call statistics and
record time
• Inbound call statistics:
1. Total inbound calls
2. Total sequenced calls
3. Total abandoned calls
• 19" rack-mount hardware included
• "A" lead control for 1A2 Key Systems
Telecommunication Peripheral Products
Answer up to 12 Lines
http://www.VikingElectronics.com
The T M S - 1 2 A Automatic Call
Sequencer will answer up to 12
inbound lines promptly with a clear,
digitally-recorded voice announce-
ment informing the caller that their
call will be taken by the first
cadgfdll
available representative. The call is then placed on
hold. In addition, two TMS-12A's can be cascaded to
support up to 24 lines.
Applications
• Console operator back-up (eliminates ring - no
answer)
• Multi-line barge-in announcer
• Multi-line remote dial-up access to audio sources
such as radio stations and public address systems
• Statistical tracking of inbound call handling
Sales...(715) 386 - 8861
Made in the U.S.A.

Specifications

Power: 120V AC/13.8V AC, 1.25A UL listed adaptor provided
Dimensions: 483mm x 305mm x 44mm (19" x 12" x 1.75")
Shipping Weight: 3.4 kg (7.5 lbs)
Environmental: 0 C to 32 C (32 F to 90 F) with 5% to 95% non-
condensing humidity
Message Length: 32 seconds (expandable to 2 minutes using the
DRAM-1M)
Sampling Rate: 32 K
Battery Back-up: 2 hours minimum, 8 hours typical
Connections: (1) RJ21X female jack, (2) 3.5mm (1/8") audio
jacks, (2) RJ11 jacks, (1) carbon handset jack
TMS-12A
12 Line Call
Sequencer
November 2, 2005

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Summary of Contents for Viking TMS-12A

  • Page 1: Specifications

    • “A” lead control for 1A2 Key Systems Answer up to 12 Lines available representative. The call is then placed on hold. In addition, two TMS-12A’s can be cascaded to support up to 24 lines. http://www.VikingElectronics.com • Console operator back-up (eliminates ring - no answer) •...

  • Page 2: Installation

    To enable a TMS-12A to be a slave unit, set switch 12 to the up position, “SL” will be displayed on the display. The slave lines will be displayed as lines 13 - 24 on the master TMS-12A, TMS-RDMA or the LM-24D. The pins shown below must be tied together for master/slave operation.

  • Page 3: Security Code

    The TMS-12A will release any call The optional SQRG-12 will re-ring all lines being sequenced on the TMS-12A Down* The optional SQRG-12 will re-ring only the oldest line being sequenced on the TMS-12A Lower fidelity announcements Down* Highest fidelity announcements...
  • Page 4 After a recording has been made, an “r” will appear in front of the record time for that message to show that it has been recorded. 2. Local Playback a. Set OFF/RECORD/ANSWER switch to off. b. Set NIGHT/DAY(3)/DAY(5) switch to the desired message. c. Momentarily press the START switch. (see rear panel of the TMS-12A)
  • Page 5 Hang up and the TMS-12A will return to normal operation. Notes: If switch 1 on the front panel of the TMS-12A is in the down position, the ring delays for Touch Tones 7 and 8 will be 5 and 3 respectively. If switch 1 is in the up position, these Touch Tones will set the ring delays to 2 and 1 respectively. If...
  • Page 6 PABX extension or a loop start CO line that does not provide disconnect supervision (CPC), line 12 will not be released from the TMS-12A until ten minutes after you have hung up. In the Off mode, the TMS-12A will still answer line 12 but will not play an answering message.

  • Page 7: Operation

    It is advisable to keep this message as short as possible. After the greeting has played, the caller is placed on hold and the line that the oldest call is holding on will be displayed on the front panel of the TMS-12A or on the optional TMS-RDMA remote display (see section D.

  • Page 8: Optional Equipment

    C.O. lines connected to the TMS-12A are also used for outbound calls by the PABX or KSU. The SQRG- 12 is capable of this mode of operation when DIP switch 3 on the TMS-12A is in the on position (see Programming, section B).

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