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no recourse with the Company and the Company will have not obligation, liability, or responsibility in connection with the same.
User's installer is responsible for inspecting the unit prior to installation and ensuring that the unit is free of defects or damages.
Notifications accompany the product shipped advising the installer of these responsibilities. In the event a problem is identified pri-
or to the installation, the unit must not be installed, and the Company must be notified immediately. The Company is not responsi-
ble for damages that could have been discovered, repaired, or avoided by proper inspection prior to the installation. Any damage
occurring in transit is the responsibility of the carrier. The user or installer MUST open the package(s) or pallet of product(s) and
inspect the unit for damage when it is delivered. If damage is discovered, it must be reported to the Company or seller and the
carrier in writing, and an inspection must be requested. Any failure of the carrier to respond should be reported to the Company or
seller and the carrier. Customer freight claims should be filed promptly thereafter. Damage occurring to the unit during installation
is the responsibility of the installer and/or building contractor and any damage occurring thereafter is the responsibility of the user.
Failure of any non-factory installed parts, components, and accessories are the sole responsibility of the equipment manufacturer
except as provided above. Any replacement parts shall be covered only by the original equipment manufacturer (OEM) warranty,
if any. The customer's installer is responsible for knowing local code requirements and installation safety protocols in accordance
with the same. The Company is not responsible for costs to modify any product to obtain any code approval, such as city, county,
or state building codes.
WARRANTY REGISTRATION
The company encourages every customer to immediately register their product(s) within 10 days after delivery. To register your
product, please go to healthmatesauna.com/resources/warranty-registration/. Once you arrive at the company's website, your
will then be prompted to enter your product Serial Number followed by your warranty registration information.
WARRANTY SERVICE
For the user's benefit, the Company maintains a list of independent service personnel to perform required warranty service repairs.
Such firms are not agents or representatives of the Company and cannot bind the Company by words or conduct. Please note
that in very rare cases, certain geographies may not have a Company qualified designated independent service provider. In this
event, the Company will assist in sourcing one within a timely manner and will work with the user to reconcile the matter through
a swift collaborative effort. The Company will provide the warranty service described above when the following conditions have
been met: the failure is covered by the warranty; the user has informed an Authorized Health-Mate Sauna Warranty Service De-
partment Representative of the nature of the problem during the warranty period; conclusive evidence (e.g., proof of purchase or
installation) is provided to the foregoing by the user proving that the failure occurred or was discovered within the warranty period;
and, an authorized independent service person or Company representative has been permitted to inspect the unit during regular
business hours within a reasonable time after the problem was reported by the user. In order to obtain warranty service, contact
Health-Mate Sauna at:
www.healthmatesauna.com
Health-Mate Sauna
10541 Calle Lee STE 119
Los Alamitos, CA 90720
Phone: 1.800.946.6001
Fax: 1.714.739.6605
info@healthmatesauna.com
30
g. limited warranty
healthmatesauna.com
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