BMW 2 GRAN COUPE Series Manual page 318

MOBILITY
Fold up the cargo floor panel.
BMW Assistance
Principle
In the event of a breakdown, accident or if you
have any questions about the vehicle, BMW
Assist can be used to contact BMW Group's
customer support.
General information
The offering depends on the vehicle equip-
ment and the national-market version.
For more information on this service, the vehi-
cle manufacturer recommends contacting an
authorized service center or the hotline/cus-
tomer support.
Starting services
1. "APPS"
2. "Installed apps"
3. "BMW Assist"
4. "Call BMW Assist"
5. Follow the instructions on the control dis-
play.
A voice connection to customer support is be-
ing established.
BMW Roadside Assistance
Principle
BMW Group Roadside Assistance can be con-
tacted if assistance is needed in the event of a
breakdown.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
318
Breakdown Assistance
Online Edition for Part no. 01405A89334 - VI/23
There are various ways of contacting BMW
Roadside Assistance.
▷ Via a Check Control message.
Supplementary text messages, refer to
page 145.
▷ Via a call with a mobile phone.
▷ Via the BMW app.
Functional requirements
▷ Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
▷ Cellular network reception.
▷ Standby state is switched on.
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
1. "APPS"
2. "Installed apps"
3. "BMW Assist"
4. "BMW Roadside Assistance"
Follow the displays on the control display.
A voice connection is established.
Teleservice Diagnosis
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that is
important for vehicle diagnosis. This data is
transmitted automatically. It may be necessary
to approve this on the control display.
Teleservice Help
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
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