Technical Assistance; Troubleshooting Chart; Valcom Limited Warranty - Valcom V-2992 Installation Manual

TECHNICAL ASSISTANCE

When trouble is reported, verify the unit is
properly connected and there are no broken
connections leading to this unit.
If trouble still exists, using two clip leads, short
tip into tip out and into ring out and test page. If
the page works, replace the V-2992. If the
system still does not work continue
troubleshooting. If a spare is available substitute
the spare unit for the suspected unit.
If the trouble has not been located, refer to
Table 1. Identify the symptoms and perform the
actions indicated.
PROBLEMS
No audio output to added
speaker
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and service
for a period of one year from the date of shipment. The obligation under this warranty shall be limited to the replacement, repair or
refund of any such defective device within the warranty period, provided that:
1. inspection by Valcom, Inc. indicates the validity of the claim;
2. the defect is not the result of damage, misuse or negligence after the original shipment;
3. the product has not been altered in any way or repaired by others and that factory sealed units are unopened (a service
charge plus parts and labor will be applied to units defaced or physically damaged);
4. freight charges for the return of products to Valcom are prepaid;
5. all units 'out of warranty' are subject to a service charge. The service charge will cover minor repairs (major repairs will be
subject to additional charges for parts and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied and in no event shall Valcom, Inc. be
liable for any anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection
with the purchase, operation or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the
carrier should be notified immediately. Claims for such damage should be filed with the carrier involved in accordance with the
F.O.B. point.
Headquarters

TROUBLESHOOTING CHART

POSSIBLE CAUSES
Open input path
Open output path

VALCOM LIMITED WARRANTY

Valcom, Inc:
5614 Hollins Road
Roanoke VA 24019-5056
Phone: (540) 563-2000
Fax: (540) 362-9800
Assistance in troubleshooting is available from the
factory. When calling, you should have a VOM
available and be calling from the job site. Call (540)
563-2000 for Technical Support or visit our website
at http://www.valcom.com.
Valcom equipment is not field repairable. Valcom,
Inc. maintains service facilities in Roanoke, VA.
Should repairs be necessary, attach a tag to the unit
clearly stating your company name, address, phone
number, contact person and the nature of the
problem. Send the unit to:
Repair and Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
VERIFICATIONS
Place handset across input
terminals - No audio input
Place 8 Ohm speaker across
output terminals - No audio
output
2
Valcom, Inc.
POSSIBLE SOLUTIONS
Check cabling and
cross-connections
Check cabling and
cross-connections
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