Technical Assistance - Valcom V-2901A User Manual

TECHNICAL ASSISTANCE

When trouble is reported, make certain there are no
broken connections leading to this system. Table 1
identifies some possible problems with solutions.
Assistance in troubleshooting is available from the
factory. When calling, you should have a VOM and a
telephone test set available and be calling from the
job site. Call (540) 563-2000 for Technical Support
or (540) 767-1555 for Valcom 24-hour Faxback
System or visit our website at
http://www.valcom.com.
USER GUIDE
Function
Unlock Door
Disable Alarm
Enable Alarm
Exiting with Alarm On
Entering with Alarm On
PROBLEM
No system operation; power LED not lit
No system operation; power LED is lit
No paging at speaker
Paging at speaker but no reply from speaker
No system ringing when doorplate button is
pressed
Door unlock relay does not operate
Door strike does not operate
VALCOM equipment is not field repairable.
VALCOM maintains service facilities in Roanoke,
VA. Should repairs be necessary, attach a tag to the
unit clearly stating your company name, address,
phone number, contact person and the nature of the
problem. Send the unit to:
Dial unlock code (or press remote push-button).
Dial # to receive dial tone, dial 5 and the alarm disable code.
Dial # to receive dial tone, dial 6.
Access system and dial unlock code (or press remote push-button),
then exit door within exit delay time.
Enter door, then dial door unlock code (or press remote push-button)
within entry delay time.
TABLE 1
TROUBLESHOOTING CHART
ACTION
11
Repair and Return Dept.
VALCOM, INC.
5614 Hollins Road
Roanoke, VA 24019-5056
Action
Verify power from power supply.
Verify that 25 pair connector is completely
plugged into circuit board connector.
Refer to the Connection section and verify all
connections.
Check doorplate speaker connections.
Adjust phone to speaker volume.
Adjust speaker to phone volume.
Check ring ON/OFF switch.
Check connections at block.
Verify proper access code.
Do you have a power supply for your door strike?
(See Figure 6).