Troubleshooting; Resources; Help And Support - Cradlepoint S700 Series Quick Start Manual

Semi-ruggedized router
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S700 Series Semi-Ruggedized Router Quick Start Guide
Status
Indicator
POWER: Detects that the unit has power.
NETCLOUD MANAGER STATE: Detects whether the device is able to connect
to NCM
EMBEDDED MODEM STATE: Indicates information about the integrated
modem.
CELLULAR HEALTH: Indicates the health of the primary cellular modem's
signal.
NOTE: Cellular Health indicates the signal health for the connected modem,
whether it is the embedded or modular modem. If both modems are active, then
this LED shows the status of embedded modem.

Troubleshooting

If the device takes longer than five minutes to connect to the Internet, log into the local UI of the device to
make configuration changes or to start the troubleshooting process. You must be physically co-located with
the device to do this. Refer to
Once the device connects to the Internet, it should then connect to your NetCloud Manager account and
start its configuration download.

Resources

[LINK TBD]
[LINK TBD]

Help and Support

Cradlepoint Connect Customer Community
Behavior
No Light = Not receiving power. Check the power
switch and the power source connection.
Solid White = Powered on.
No Light = Unable to connect to Netcloud Manager.
Solid White = Connected to NetCloud Manager.
No Light = Modem not detected
Solid Green = Modem has established an active
connection
Flashing Green = Modem is connecting
Solid Yellow = Data connection error.
Flashing Yellow = Modem is in the process of
resetting
Solid Red = Carrier reject
Flashing Red = No SIM or SIM Door Open
No Light = No cellular connection
Solid Green = Cellular health is excellent/good
Solid Yellow = Cellular heath is fair
Solid Red = Cellular Health is poor
No Internet or Connection Issues
10
for more information.
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