Exor eTOP-IPC 1632P Series User Manual page 8

Preface
Out Of Warranty Service
There will be a service charge from EXOR for the "Out Of Warranty"
product service; they are the Basic Diagnostic Service Fee and the Advanced
Component Replacement Fee respectively. And, if the product can not be
repaired, EXOR will either return the product to the customer or, just scrap
it, followed by customer's instruction.
1. Testing and Parts Replacement
EXOR will have the following Handling Charges for those OoW products
that returned:
a. Basic Labor Cost and Testing Fee.
b. Parts Fee: EXOR will charge for main IC chipsets such as the N.B.,
S.B., Super-IO, LAN, Sound, Memory, and so on.
c. 3rd-party Device Fee: products replacement for CPU, DIMM, HDD,
Chassis, and UPS.
2. Out of Warranty product will have a three months warranty for the fixed
issues. If the product failed with different problem within 3 months, they
will still incur the service charge of "Out of Warranty".
3. Out of Warranty "products will not be repaired without a signed PO
from the customer, the agreement of the repair process.
Add-on card, 3rd Party Device and board level repair cost higher than
new product prices, customer can abandon to sign PO to repair and,
please contact with sales to buy new products.
Copyright © 2015 EXOR International S.p.A. All Rights Reserved.
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eTOP-IPC 1632P/2132P User Manual