Exor eTOP-IPC 1632P Series User Manual page 7

Preface
RMA that EXOR has determined not to be covered by the warranty will
be charged the EXOR Standard Repair Fee for the repairing. If a RMA is
determined to be not repairable, customer will be notified and product(s)
may be returned to customer at their request; a minimum service fee may
be charged however.
EXOR Return Merchandise Authorization (RMA) Procedure
For the RMA (Return Merchandise Authorization) shipment, customer is
responsible for packaging and shipping the product to the designated EXOR
service sites, with shipping charges prepaid by the customer. The original
EXOR shipping box should be used whenever possible.
1. Customers should enclose the EXOR Return Autorization (RMA) with
the returned products.
2. Customers need to write down all the information related to the
problem on the EXOR web site form when applying for the RMA service;
information will help to understand the problem, including the fault
description, on-screen messages, and pictures if possible.
3. Customers could send back the faulty product with or without the
accessories and key parts such as the CPU and DIMM. If the key parts
are included, please be noted clearly within the return form. EXOR takes
no responsibility for the parts which are not listed in the return form.
4. Customers hold the responsibility to ensure that the packing of defective
products is durable enough to be resistant against further damage due
to the transportation; damage caused by transportation is treated as "
Out of Warranty " under our Warranty specification.
5. RMA product(s) returned by EXOR to any location other than the
customer registered delivery address will incur an extra shipping charge,
the customer is responsible for paying the extra shipping charges, duties,
and taxes of this shipment.
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Product Repairing
1. EXOR will repair defective products covered under this limited warranty
that are returned to EXOR; if products do prove to be defective, they will
be repaired during their warranty period unless other warranty terms
have been specified.
2. EXOR owns all parts removed from repaired products.
3. EXOR will use parts made by various manufacturers in performing the
repair.
4. The repaired products will be warranted subjected to the original
warranty coverage and period only.
5. For products returned as defective but, proved to be no defect/fault after
the RMA process, EXOR reserves the right to claim for a NDF (No Defect
Found) Service Charge.
6. EXOR will issue RMA Report which included Repair Detailed Information
to the customer when the defective products were repaired and returned.
7. In addition to the above, EXOR may authorize Independent/Third- party
suppliers to repair the defective products for EXOR.
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eTOP-IPC 1632P/2132P User Manual