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What should I do if I need a replacement part for my device or if I need to
have my device repaired?
Contact T-Mobile's Customer Care department for troubleshooting support.
How secure is my account data on the Desktop Interface? There may be
sensitive information stored in contact information (credit card numbers
for example) that must be secure!
Information in your account is stored on secure servers in a data center
protected by extensive physical security and firewalls. Please refer to
T-Mobile's Privacy Policy for more information.
I noticed there isn't a battery door on the device. Why is that?
The device does not contain a user-replacable battery. The battery is
rechargable and it is recommended that you charge it nightly.
How can I clean my device screen?
The screen on your device is coated with a protective layer of polycarbonate.
You can safely use warm soapy water, denatured alcohol, or isopropyl alcohol
to remove dirt and smudges from your screen. Be sure to use a very soft
cotton cloth, such as an old t-shirt, to prevent scratching when wiping the
screen.
How do I report a lost device?
Call T-Mobile's Customer Care department to report the lost device. Don't
worry! T-Mobile will disable your lost device and your data is always safely
stored on the service. When you receive your new device, your account data
will be downloaded to it automatically after you sign in with your existing
username and password.
Troubleshooting
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