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Troubleshooting
QUICK REFERENCE CHART
If your phone is not performing to your expectations, please try these
simple steps. If you are still unable to resolve the problem, contact your
place of purchase or call customer service at (800)297-1023.
PROBLEM
The
status/messages
won't come on when the
handset is placed in
the base.
The audio sounds weak
and/or scratchy.
Can't make or receive calls. •
SUGGESTION
LED
•
Make sure the AC adapter is plugged
into the base and wall outlet.
•
Make sure the handset is properly
seated in base.
•
Make sure the charging contacts on the
handset and base are clean.
•
Make sure that the base antenna is in a
vertical position.
•
Press select/ch to help eliminate
background noise.
•
Move the handset and/or base to a
different location away from metal
objects or appliances and
try again.
Check both ends of the base telephone
line cord.
•
Make sure the AC adapter is plugged
into the base and
wall outlet.
•
Disconnect the AC adapter for a few
minutes, then reconnect it.
•
Reset security code (see page 14).
27
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