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Contacting Technical Support
UMAX Astra scanners are designed to be reliable, easy-to-install,
and easy-to-use. If you encounter any problems while installing
your scanner:
Check out the UMAX Web site at www.umax.com/support
E-mail UMAX with your technical support question at:
support@umaxcare.com
Call UMAX technical support at the following number:
214-739-1915.Contact your dealer or call the UMAX support
line between 9
NOTE: You are eligible to receive 1-year free technical support
(caller is responsible for toll charges), and 2-years free e-mail
support from the date of scanner purchase.
Before calling, please be sure to have the following information
ready:
The scanner model and serial number
The version number of the scanner driver (located on the front
of the CD)
The computer model you are using
The application software packages that you are using
Error codes or messages seen
A description of what you were doing at the time of the
malfunction so that the problem can be recreated
Other observations that may aid the technician in identifying
the problem and solution
When you call, please be in front of your computer. You will need
to have your scanner and the computer turned on. Try to have as
much information about your problem as possible. This information
allows the technician to more effectively troubleshoot your
problem.
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