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CHAPTER 6. How to Get Help
The AstraNET e3420 / e3470 scanners have been designed to be
reliable, easy-to-install, and easy-to-use. If you encounter any
problems while installing or using your scanner, please follow the
solutions outlined below.
Consult the online manual.
Read the troubleshooting section below.
Contact UMAX directly.
Using Online Manuals
All bundled software comes with online help, which essentially is
an online manual. Read the following information to find out how
to access the manuals for each individual software application.
Accessing the UMAX VistaScan Online Manual
If the VistaScan application is already open, you can locate the
manual by clicking on the user tips that pop up when your mouse
scrolls over a tool. If VistaScan is not open, follow the instructions
below.
1. Click Start.
2. Click Programs.
3. Click VistaScan.
4. Click VistaScan User's Guide. Your Internet browser should
launch the VistaScan User's Guide.
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