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voltages and could damage your modem.
Possible solution: You might have a bad phone cord connected to your
modem, or your phone cord may be plugged into the wrong jack. The phone
cord should be plugged into the jack labelled
the telephone wall jack. Use the phone cord included in your modem's box,
if possible.
Possible solution: You may have devices between the modem and the
phone jack. There should be no line splitters, fax machines, or other devices
between the modem and the telephone wall jack.
Office Users
Possible solution: You may have plugged your modem's phone cord into a
digital line, which can damage your modem. Contact your phone system
administrator if you are unsure whether or not your phone line is digital.
If your phone system requires dialing "9" to access an outside line, be sure
to add "9" before the number you are dialing.
Dialing Problems for Voice Mail Users
Possible solution: If you have voice mail provided by your local phone
company, your dial tone may be altered when messages are waiting.
Retrieve your voice mail to restore your normal dial tone.
My modem sounds like it's trying to connect to another modem but fails.
Possible solution: You may have a poor connection. All calls are routed
differently, so try placing the call again.
Possible solution: Make sure that the DIP switches on the bottom of your
modem are set correctly. DIP switches 3, 5, and 8 should be in the on (down)
position. See the diagram in the "Configuring the Courier 56K Corporate
Modem with DIP Switches" section in this guide for the correct settings.
My modem isn't achieving a 56K Internet connection.
Possible solution: Our research has shown that the vast majority of
telephone lines can and do support V.90 connections. The V.90 protocol
allows for connection speeds of up to 56K, but line conditions may affect
the actual speeds during a given connection. Due to unusual telephone line
configurations, some users will not be able to take full advantage of V.90
20
on the modem and into
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