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port it is using. If a previous modem is already using the available COM port,
you can either use another COM port or uninstall the previously installed
modem. See your previous modem's manual for uninstallation instructions.
Next, make sure that your COM ports are configured correctly. Right-click
the My Computer icon on your desktop. Click Properties. Click the Device
Manager tab. Look under Ports (COM and LPT). If the COM ports have
yellow exclamation points or red Xs over them, your COM ports may be
configured incorrectly. If this is the case and you are not sure how to
properly configure your COM ports, contact your computer manufacturer.
It is also possible that you may be plugging your RS-232 modem cable into
a disabled serial port. Refer to your computer's manual for information
about enabling COM ports. This usually involves altering the BIOS settings
and possibly the operating system. You may need to call your computer's
manufacturer to change your BIOS settings if they are incorrect.
Windows NT
Click Windows Start, Settings, and then Control Panel. Double-click Ports.
Make sure the port you are plugging the modem into appears in the list. If
it does not, the port needs to be added, and possibly enabled in the BIOS.
Consult your Windows NT manual for information about adding ports. After
you add or enable the port, follow the instructions in this guide for your
operating system.
My software isn't recognizing my modem.
Possible solution: Your communications software may not function
properly if you have more than one version of the software installed or if you
are using an older version. We highly recommend using the
communications software provided with your modem on the Installation
CD-ROM.
Possible solution: Make sure the modem is plugged in and turned on. If it
is, check the outlet with another electric device (like a lamp) to be sure that
you are getting power. Also, you must use the power supply that came with
your modem; other similar-looking power supplies may be of different
voltages and could damage your modem. When your modem is properly
connected to an electrical outlet, a wall outlet, or a surge protector and is
turned on, the CTS and MR lights on the front panel will be illuminated.
Windows XP, 2000
You may not have the correct modem type selected in your software or in
Windows. Click Windows Start, Settings (Windows 2000 only), and then
Control Panel. When Control Panel opens, click Phone and Modem Options.
Click the Modems tab. Here you will see a list of installed modems. You can
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