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Table 3-2� Troubleshooting
Problem
Possible cause
The power
The video signal
indicator is amber,
cable is loose or
but there is no
disconnected from the
image�
system or monitor�
The monitor brightness
and contrast are at the
lowest setting�
One or more of
This is a characteristic
the pixels appear
of the LCD technology
discolored�
and is not an LCD
defect�
• Lines or images
• Image setup has not
are blurred in the
been optimized�
text�
• The
• There are
"Display Properties"
horizontal or
settings of your
vertical lines
system have not been
in images�
optimized�
Troubleshooting Guide for 3D Monitor Issues:
Problem
Suggested action
There is no 3D
• Check your device connections: Ensure the power cord, signal cable,
effect on the
monitor�
• Verify that the two indicator lights on the Eye Tracking module are lit,
• Check Device Manager to see if the Eye Tracking module and the
There is no content
• Ensure there is no obstruction between the eye-tracking module and the
visible in 3D mode�
• Check for any abnormal prompts in EESVR�
Blurry images
We recommend avoiding sudden movements to ensure the best viewing
appear when
experience�
moving head left or
right�
Suggested action
Be sure the video
cable is connected
with the system
properly�
Adjust the brightness
and contrast setting
on the OSD menu�
If there are more than
five pixels missing,
contact the Support
Center�
According to the
resolution of the
monitor itself, adjust
the resolution setting
of the system: 3840 ×
2160 @ 60 Hz�
Perform automatic
image setup� If
automatic image
setup does not help,
perform manual
image setup�
When working in the
native resolution, you
may find additional
improvements by
adjusting the Dots
Per In� (DPI) setting
on your system�
and Type C port are correctly connected�
and that the 3D indicator light is on�
COM port for 3D display are present�
viewer�
Reference
"Connecting and
turning on your
monitor" on page 1-5
"Adjusting your
monitor image" on
page 2-3
"Appendix A� Service
and Support" on page
A-1
"Adjusting your
monitor image" on
page 2-3
"Selecting a supported
display mode" on
page 2-8
See the Advanced
section of your
system's display
properties�
Chapter 3� Reference information 3-4
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