NETGEAR Nighthawk RS700 User Manual page 207

4. Select ADVANCED.
The ADVANCED Home page displays.
5. In the Internet Port pane, check to see that an IP address is shown for the Internet
port.
If 0.0.0.0 is shown, your router did not obtain an IP address from your ISP.
6. If your router did not obtain an IP address from your ISP, click Connection Status.
The Connection Status window displays.
7. Click Release.
Your router releases its DHCP lease.
8. Click Renew.
Your router attempts to get an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your
modem to recognize your new router by restarting your network. For more information,
see Sequence to restart your network on page 201.
If your router is still unable to obtain an IP address from the ISP, the problem might be
one of the following:
• Your Internet service provider (ISP) might be experiencing an outage. Try connecting
a computer directly to your modem's Ethernet port and accessing the internet. If
your computer still can't access the Internet, contact your ISP to troubleshoot your
connection.
• Your ISP might require a login program. Ask your ISP whether they require PPP over
Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer's host name. Assign the computer host
name of your ISP account as the account name on the Internet Setup page.
• If your ISP allows only one Ethernet MAC address to connect to the Internet and
checks for your computer's MAC address, do one of the following:
- Inform your ISP that you bought a new network device and ask them to use the
router's MAC address.
- Configure your router to use your computer's MAC address (see Manually set
up the Internet connection on page 35).
Troubleshooting
Nighthawk WiFi 7 Tri-Band Router Model RS700
207 User Manual