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T R O U B L E S H O O T I N G
Symptom
The wireless receiver
status LEDs are solid
amber (dim)
Sound is distorted
No sound from a
connected device
No TV picture, but audio
is heard
A connected device
is not responding
consistently to remote
commands
Intermittent audio
dropouts heard on
coaxial digital audio
devices
Not all remote buttons
have the desired function
while controlling a TV or
source device.
Connecting to a new
network or different
network
3 0 - E N G L I S H
Solution
• Follow the on-screen troubleshooting prompts.
• Press the
rerun the UNIFY® setup (see page 14).
• Unplug the power cords for the receivers, wait 30 seconds and
plug them firmly into a live AC (mains) outlet.
• Make a wired connection to your rear speakers (see page 42).
• Cycle through and test different sources.
• Reduce the volume output level from any devices connected to the
control console.
• Make sure the audio input cable from your source device is
connected and not damaged.
• If you have not previously run ADAPTiQ®, select ADAPTiQ® from
the UNIFY® menu (see page 13).
• Unplug the power cord for the console, wait 30 seconds and plug it
firmly into a live AC (mains) outlet.
• Power on the device.
• Cycle through and test different sources.
• Refer to the device owner's manual.
Make sure the TV video input selection is correct for the video source.
• Make sure the device is in the line of sight of the console.
• Try setting up the device again. Press the
control console. Select the device options and follow the on-screen
instructions to set up the device again.
• Replace your remote's batteries (see page 41).
• Set up your IR emitter (see page 31).
• Confirm that the audio cable is properly connected to the console
and the coaxial digital audio device.
• Cycle through and test different sources.
• Try setting up the device again. Press the
control console. Select the coaxial digital audio device options and
follow the on-screen instructions to set up the device again.
• Unplug the power cord for the console, wait 30 seconds and plug it
firmly into a live AC (mains) outlet.
Press the
button on your remote control and select
TV Remote Setup > Advanced setup.
• Press the
• If your network information has changed or to connect your system
to another network, refer to the SoundTouch® in-app help.
• If having problems connecting wirelessly, connect to the network
using an Ethernet cable.
button on the control console or your remote and
button and select "Network Setup."
button on the
button on the
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