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en Customer Service
Fault
The gas does not ap-
pear to be flowing
normally or there is
no gas being pro-
duced at all.
There is a smell of
gas in the kitchen.
The burner switches
off as soon as you re-
lease the control
knob.
The power level indic-
ator in the display
continually deviates
from the power level
that was selected us-
ing the control knob.
Automatic ignition is
not working and the
or
symbol ap-
pears in the display.
,
,
,
,
,
,
light up in the dis-
play.
11 Customer Service
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
Helpline no.: 1800-209-1850 (Monday to Saturday –
8 am to 8 pm)
Email ID: service.in@siemens-home.BSH-Group.com
12
Cause and troubleshooting
The gas supply has been shut off by the intermediate valves.
Open the intermediate valves.
▶
The gas cylinder is empty.
Replace the gas cylinder.
▶
The control knob is open.
Close the control knob.
▶
The gas cylinder has not been connected correctly.
Ensure that the gas cylinder has been connected correctly.
▶
The gas pipe to the appliance is leaking.
Close the main gas tap.
1.
Ventilate the room.
2.
Immediately call an authorised installer, who can inspect the gas system and issue an in-
3.
stallation certificate.
Do not use the appliance until you are sure that gas is not leaking from the installation or
4.
the appliance.
Control knob not pressed down long enough.
1.
Keep the control knob pressed down for a few seconds after ignition.
Press the control knob down firmly.
2.
Openings on the burner are soiled.
Clean and dry the openings on the burner.
▶
Incorrect calibration of the electronics.
Carry out the calibration in accordance with the installation instructions.
▶
The electronics have overheated.
Switch the burners off or use only the lowest power level until the electronics have
▶
cooled down sufficiently.
Electronics fault.
Disconnect the hob from the mains.
1.
Wait a few seconds before reconnecting it.
2.
If the indicator continues to light up, contact the after-sales service.
3.
11.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate can be found:
¡ on the appliance certificate.
¡ on the lower section of the hob.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
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