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en Troubleshooting
Fault
The time is not dis-
played when the ap-
pliance is switched
off.
The control ring has
fallen out of the
mount in the control
panel.
The control ring is dif-
ficult to turn.
HomeConnect is not
working correctly.
The control panel
cannot be opened.
Intense steam gener-
ation when steaming.
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The appliance
prompts you to rinse
it.
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
36
Cause and troubleshooting
Basic setting has been changed.
Change the basic setting for the time display.
▶
→ "Basic settings", Page 23
The control ring has been detached.
Insert the control ring into the mount in the control panel.
1.
Push the control ring into the mount so that it clicks into place and can be turned.
2.
There is dirt below the control ring.
The control ring can be removed.
Note: To ensure that the mount remains stable, do not remove the control ring too often.
To loosen the control ring, press on the outer edge of the control ring.
1.
a The control ring tilts and is easier to grip.
Remove the control ring from the mount.
2.
Clean the control ring and its mount on the appliance carefully using soapy water and a
3.
dish cloth. Dry with a soft cloth.
Do not use any harsh or abrasive cleaning agents.
Do not soak the control ring.
Do not clean the control ring in the dishwasher.
Different causes are possible.
Go to www.home-connect.com.
▶
The circuit breaker is faulty.
Check the circuit breaker in the fuse box.
▶
There has been a power cut.
Check whether the lighting in your kitchen or other appliances are working.
▶
Malfunction
Call the after-sales service.
1.
→ "Customer Service", Page 38
If there is water in the water tank, empty the water tank:
2.
Open the appliance door.
‒
Grip on the right and left below the control panel.
‒
Slowly pull out the control panel and push it upwards.
‒
The appliance is automatically calibrated.
No action required.
If the cooking times are too short, the appliance is not automatically calibrated.
If a lot of steam is generated repeatedly, the appliance is recalibrated.
Reset the appliance to the factory setting.
1.
→ "Basic settings", Page 23
Repeat the calibrations.
2.
→ "Before using for the first time", Page 12
The set water hardness range is too low.
Descale the appliance.
1.
→ "Descaling", Page 30
Check the water hardness and set this in the basic settings.
2.
→ "Basic settings", Page 23
During the descaling, the power supply is interrupted or the appliance is switched off.
Rinse the appliance twice.
▶
→ "Descaling", Page 30
The water tank has not clicked into place.
Insert the water tank correctly so that it engages in the holder.
▶
→ "Filling the water tank", Page 16
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
Order a new water tank.
▶
Malfunction
Do not use deionised or filtered water.
▶
→ "Before using for the first time", Page 12
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