Appendix; Troubleshooting - Samsung Galaxy FE Buds2 User Manual

Appendix

Troubleshooting

Before contacting a Samsung Service Centre or an authorised service centre, please
attempt the following solutions. Some situations may not apply to your Galaxy Buds FE.
You can also use Samsung Members to solve any problems you might encounter while
using your device.
Your earbuds do not work
The battery may be completely discharged. Charge the battery completely before
•
using the earbuds.
If an earbud's touch-sensitive sensor does not make contact with your ear, the
•
earbud may not work. If you do not hear a sound informing you that the earbuds are
detected, remove the earbuds from your ears and put them in again.
If the earbuds' touch feature malfunctions or become unresponsive, and the earbuds
•
do not work properly, insert the earbuds into their corresponding slots in the
charging case, which is not discharged, close the charging case, and then remove
them after 7 seconds or more.
Bluetooth device cannot locate your earbuds
Close the charging case again and open it to enter the Bluetooth pairing mode.
•
Ensure that your earbuds and the other Bluetooth device are within the maximum
•
Bluetooth connection range (10 m). The distance may vary depending on the
environment the devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre or an
authorised service centre.
43