Samsung Galaxy FE Buds2 User Manual page 45

Appendix
A Bluetooth connection is not established or your earbuds and the
mobile device are disconnected
Ensure there are no obstacles, such as walls or electrical equipment, between the
•
devices.
Ensure that the latest version of the Galaxy Wearable app is installed on the mobile
•
device. If the Galaxy Wearable app is not latest version, update the Galaxy Wearable
app to the latest version.
Ensure that your earbuds and the other Bluetooth device are within the maximum
•
Bluetooth connection range (10 m). The distance may vary depending on the
environment the devices are used in.
Restart the mobile device and reopen the Galaxy Wearable app.
•
If only a single earbud is connected to your mobile device, restart the earbuds to
•
connect them both. To restart the earbuds, refer to
information.
The battery does not charge properly (For Samsung-approved
chargers)
Ensure that the charging contacts of the earbuds and the charging contacts of the
•
charging case are in contact with each other.
Ensure that the charger is connected properly to the charging case.
•
If the charging contacts are dirty, the battery may not charge properly. Wipe the
•
charging contacts with a dry cloth and try charging the battery again.
If the tips above do not solve the problem, contact a Samsung Service Centre or an
authorised service centre.
The charging time and the battery life is different between the
earbuds
The charging time may differ between the two earbuds even if they started charging
•
at the same time.
The charging time and the remaining battery may differ between the two earbuds
•
because of different inner components.
Restarting the earbuds
44
for more