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Appendix
Troubleshooting
Before contacting a Samsung Service Centre or an authorised service centre, please attempt
the following solutions. Some situations may not apply to your Galaxy Buds2 Pro.
You can also use Samsung Members to solve any problems you might encounter while using
your device.
Your earbuds do not work
• The battery may be completely discharged. Charge the battery completely before using
the earbuds.
• If an earbud's touch-sensitive sensor does not make contact with your ear, the earbud
may not work. If you do not hear a sound informing you that the earbuds are detected,
remove the earbuds from your ears and put them in again.
• If the earbuds' touch feature malfunctions or become unresponsive, and the earbuds
do not work properly, insert the earbuds into their corresponding slots in the charging
case, which is not discharged, close the charging case, and then remove them after seven
seconds or more.
Bluetooth device cannot locate your earbuds
• Close the charging case again and open it to enter the Bluetooth pairing mode.
• Ensure that your earbuds and the other Bluetooth device are within the maximum
Bluetooth connection range (10 m). The distance may vary depending on the
environment the devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre or an
authorised service centre.
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