Troubleshooting; General Tv Issues; Tv Channel Issues; Sound Issues - Philips 32PFL7433D User Manual

10 Troubleshooting

This section describes commonly-encountered
issues and accompanying solutions.

General TV issues

The TV does not switch on:
• Unplug the mains cable, wait for one
minute and plug into the mains again.
• Verify that the mains cable is properly
connected and that the mains are
powered.
The remote control is not working properly:
• Verify that the remote control batteries
are correctly inserted according to the
+/- orientation.
• Replace the remote control batteries if
they are fl at or weak.
•
Clean the remote control and TV sensor
lens.
The standby light on the TV blinks red:
• Turn off the TV and unplug the mains
cable. Wait until the TV cools down before
reinserting the mains cord and turning on
the TV. If the blinking occurs again, contact
our Customer Support Centre.
You forgot your code to unlock Child lock
• Enter '8888' (see 'Lock TV channels or
connected devices (Child lock)' on page
29 ) .
The TV menu is in the wrong language
•
Change the TV menu to your preferred
language .
When turning the TV on/off/to standby, you
hear a creaking sound from the TV chassis:
• No action is required. The creaking sound
is normal expansion and contraction of the
TV as it cools down and warms up. This
does not impact performance.

TV channel issues

Previously installed channels do not appear in
the channel list:
• Verify that the correct list is selected.
•
The channel may have been uninstalled
to the [Rearrange] menu. To access the
menu, press MENU on the remote control
and select [TV menu] > [Installation] >
[Channel installation] > [Rearrange] .
No digital channels were found during the
installation:
Verify if the TV supports DVB-T in your country.
See the listed countries on the back of the TV.

Sound issues

There is a picture but sound quality is poor:
Note
•
If no audio signal is detected, the TV automatically
switches off audio output and does not indicate
malfunction.
•
Check that all cables are properly
connected.
•
Check that the volume is not set to 0.
•
Check that the sound is not muted.
There is picture but sound quality is poor:
Check [Sound] settings, verifying that [Stereo]
is selected and [Equalizer] settings are correct.
If needed, try resetting audio settings to
[Standard] .
There is a picture but sound comes from one
speaker only:
Verify that [Balance] is correctly set.

Picture issues

The power indicator is on, but there is no
picture:
• Verify if the antenna is connected properly.
• Verify if the correct device is selected.
There is sound but no picture:
•
Verify that picture settings are correctly set
(see 'Adjust picture settings' on page 20 ) .
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