Troubleshooting Tips - Philips 32PF5321D37 - 32" LCD TV Quick Use Manual

Kensington Security Slot (if present)
Your TV is equipped with a Kensington Security Slot, to prevent it from getting stolen.
An anti-theft Kensington lock has to be purchased separately.
The Kensington lock is a plastic-coated steel cable with a lock. One end has to be fixed to the opening of the TV and locked with a
special key. The other end is attached to a fixed point.
® Kensington and MicroSaver are registered US trademarks of ACCO World Corporation with issued registrations and pending applications in other
countries throughout the world. All other registered and unregistered trademarks are the property of their respective owners.

Troubleshooting Tips

Symptoms Possible Causes
No display on screen • Faulty power supply
• TV's Power not turned
on
• TV go to standby after
10min without video.
• Faulty aerial and cable
• Wrong source selected.
Poor reception
• Faulty antenna connection •
(snowish picture and • Weak transmission
noise
• Wrong TV system
Reddish picture in • Wrong setting of DVD
AV1/2/3
player
No sound • Zero volume level
• Sound muted
• Wrong audio selection
Sound interference
• Electrical appliances
interference
Interference lines • Wrong detection of
seen on S-Video signal
Intermittent or • * HDCP (see glossary)
flickering picture on
authentication failed
in HDMI
Black bar on top and • PC refresh rate too high
bottom of screen in
PC mode
Picture position • Slight differences in output •
adjustment
signals from different brands
and types of HD sources
Occasional appearance • Characteristic of liquid
black spots on the
crystal panel
screen (LCD TV only)
PC modes do not • Wrong connections
work
• Wrong source selected.
• Wrong display resolution •
TV not responding
to Remote control
• Wrong polarity of batteries •
• Flat batteries.
What you should do
• Check whether power cord is properly connected into the mains socket. If there
is still no power, disconnect plug. Wait for 60 seconds and re-insert plug. Turn on
TV again.
• Press the POWER key on the TV and wait for 10-15sec.
• Press the POWER key on the remote control.
• Check whether euroconnector cables or aerial sockets are properly connected.
• Check whether the source is correctly selected. Press AV+ button to enter
Source list and select the correct source.
Faulty antenna connection
• Have you chosen the right TV system? (refer to page 5).
• Set the DVD player to the correct output video format.
• Try increasing volume. (You will not see the volume indication if OSD set to
minimum)
• Check that the sound is not muted.
• Aim remote control directly at sensor on front of TV.
• Go to menu => Setup => Source => Analog Audio In => select AV1
• Try turning off any electrical appliances, for example, hairdryer, vacuum cleaner
that are in use.
• Check whether power cord is properly connected
• Press the CH/PAGE +/– key on the remote control and do a channel up
followed by a channel down.
• Make sure no composite video are connected on the same AV input.
• Noise is displayed if the connected digital equipment's (DVD player or set-up
box) *HDCP authentication failed. Check user manual for the digital equipment
you are connecting.
• Use a HDMI compliant cable.
• Try unplugging the HDMI cable and replugging it back.
• Change PC refresh rate to 60 Hz.
When displaying a High Definition signal from the YPbPr inputs or HDMI input, if
necessary, you can adjust the picture position to the center of the screen with the
cursor left/right or up/down buttons on the remote control.
• This symptom is not a problem. The liquid crystal panel is built with very high and
precision technology giving you the fine picture details. Occasionally, a few
non-active pixels may appear on the screen as a fixed point of red, blue, green or
black. Note that this does not affect the performance of the set.
• Check whether connections are correct.
Check whether the source is correctly selected. Press AV+ button to enter
•
Source list and select the correct source.
Check whether you have configured the computer on a compatible display
resolution.
• Check if the remote control is in TV mode.
• Check if the green led blink when using remote control.
Check polarity of the batteries.
• Try changing the batteries.
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