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TurboChef 1618 Owner's Manual

Turbochef high h conveyor ovens
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TM
OWNER'S MANUAL
for the turb o c he f h i g h h c o n ve yo r 1618, 2020, a nd 2620 ove ns
©2008-2024 TurboChef Technologies, LLC
HCT- 4201 / Rev S / January 2024

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  • Page 1 OWNER’S MANUAL for the turb o c he f h i g h h c o n ve yo r 1618, 2020, a nd 2620 ove ns ©2008-2024 TurboChef Technologies, LLC HCT- 4201 / Rev S / January 2024...
  • Page 2 HCT- 4201 / Rev S / January 2024...
  • Page 3 For further information, call 800.90 TURBO +1 214.379.6000 Original Instructions The information contained in this manual is important for the proper installation, use, maintenance, and repair of this oven. Follow these procedures and instructions to help ensure satisfactory cooking results and years of trouble-free service.

  • Page 4: Table Of Contents

    General Safety Information Reducing Fire Risk Preventing Oven Damage Grounding Instructions Power Cord Replacement Specifications and Installation HhC 1618 Dimensions HhC 1618 Electrical Specifications HhC 2020 Dimensions HhC 2020 Electrical Specifications HhC 2620 Dimensions HhC 2620 Electrical Specifications Packaging Certifications...
  • Page 5 Date Time Time Format Sleep Mode Timer Enable Sleep Mode Timer Temperature Units Operating Temp Range Temperature Display Timeout Manager Passcode Presets Flex Mode a. Rigid b. Flex c. Full Flex Mode - Belts Flex Mode - Temperature Manual Button View Preset Edit Allowed Demo Mode Belt Direction...
  • Page 6 Oven Modes: Legacy Controller Configuration Mode Smart Card Screen (Loading a Menu) Accessing the Fault Count Screen Accessing the Setup Mode Setup Mode Changing the Display Temperature Changing the Belt Direction Edit Option Screen Changing the Speaker Volume Info Screen Updating the Firmware Troubleshooting: Legacy Controller 34-35...
  • Page 7 HCT- 4201 / Rev S / January 2024...

  • Page 8: Important Safety Information - Please Read First I

    Important Safety Information – Please Read First Improper installation, adjustment, alteration, service, or maintenance of this equipment can cause property damage, injury, or death. Thoroughly read the installation, operating, and maintenance instructions before installing or servicing this equipment. Strictly adhere to the following safety information to reduce the risk of: Damage to the oven Damage to property near the oven...

  • Page 9: Reducing Fire Risk

    When servicing this appliance, do not tear insulation to get to components. Rather, find the edge of the insulation and remove the tape that holds it in place. Clean the oven daily. Clean the oven only with TurboChef Oven Cleaner. DO NOT clean with a water jet. ...

  • Page 10: Specifications And Installation

    Max Input: 7.5 kW 4-wire supply IEC60309 4-pin plug 30-amp max circuit breaker protection Europe/Asia (380-415 VAC) 3 Phase Figure 4: HhC 1618 Oven Dimensions - Front (Double) 380-415 VAC 50/60 Hz 12 amp current draw Max Input: 7.5 kW 5-wire supply...

  • Page 11: Hhc 2020 Dimensions

    SPECIFICATIONS AND INSTALLATION HhC 2020 Dimensions Exterior Height: 13.0” (330 mm) With Legs: 17.0” (432 mm) Width: 48.3” (1227 mm) Figure 6: HhC 2020 Oven Dimensions - Side Depth: 35.9” (913 mm) Conveyor Length: 31.7” (805 mm) Width (Single): 20.0” (508 mm) Width (50/50): 9.5”...

  • Page 12: Hhc 2620 Dimensions

    HhC 2620 Dimensions Exterior Height: 13.0” (330 mm) With Legs: 17.0” (432 mm) Width: 48.3” (1227 mm) Depth: 42” (1066 mm) Figure 11: HhC 2620 Oven Dimensions - Side Conveyor Length: 48.3” (1227 mm) Width (Single): 26.0” (660mm) Width (50/50): 12.5” / 12.5” (318 mm / 318 mm) Width (70/30): 17”...

  • Page 13: Packaging

    Electrical Specifications on page 1 for the HhC WARNING: Death, injury, and equipment 1618, page 2 for the HhC 2020, and page 3 for the damage can result from improper installation HhC 2620. of a unit damaged during shipment or storage.

  • Page 14: Installation Near Open Heat Source

    30” (762 mm) deep and capable of supporting information or to order a ventilation hood, contact 195 lb. (88.4 kg) for the HhC 1618, 200 lb. (90.7 800.90turbo , +1 214-379-6000, or your local kg) for the HhC 2020, and 265 lb. (118 kg) for the distributor.

  • Page 15: Cleaning

    Daily Cleaning Instructions = Wash, rinse, sanitize. = Completely dry with clean towel. (Use only TurboChef-approved cleaner, part number 103180). WARNING: Always disconnect power before cleaning or servicing oven. WARNING: DO NOT attempt to clean the oven until it has cooled (screen reads “Oven Off”).

  • Page 16: Weekly Cleaning Instructions

    Weekly Cleaning Instructions = Wash, rinse, sanitize. (Use only = Completely dry with clean towel. TurboChef-approved cleaner, part number 103180). WARNING: Always disconnect power before cleaning or servicing oven. WARNING: DO NOT attempt to clean the oven until it has cooled (screen reads “Oven Off”).
  • Page 17 CLEANING Step 3: Remove Inner Oven Step 4: Clean Oven Components Components Replace lters if damaged or torn. HCT- 4201 / Rev S / January 2024...
  • Page 18 Step 5: Replace Oven Components Step 6: Verify Chain Tension See detail below. Acceptable - Chain (A) is tight and easily clears crumb tray holder (B) Call service to have link removed - Chain (A) is loose and risks contact with crumb tray holder (B) Step 7: Ready the Oven for Use Latch HCT- 4201 / Rev S / January 2024...

  • Page 19: Recipe Mode: One-Touch Controller

    RECIPE MODE: ONE-TOUCH CONTROLLER Recipe Mode The oven is preprogrammed with recipe settings at the time of manufacture and is ready to operate out of the box. New menu settings can be loaded via USB or programmed manually. If settings are present, the conveyor oven will cook only in manual mode.
  • Page 20 Step 2: Off Icon Touch to turn the oven off (cool down). Step 3: Presets Cook Touch to enter the Presets Cook Mode. Step 4: Recipes When in presets mode (X), touch the + or the current preset icon/name to display the list of recipes/presets available on the conveyor oven.
  • Page 21 RECIPE MODE: ONE-TOUCH CONTROLLER Step 5: Manual Cook Touch to enter manual cook mode. Step 6: Idle Mode Touch the idle mode button beside the presets button to put the conveyor in idle mode. In idle mode, the conveyor display belt turns green.
  • Page 22 Step 7: Edit Icon 1. The edit icon will only be displayed when edit mode is enabled. Touching this icon will allow you to edit menu items. Step 8: Settings Icon Touch to access info mode. A passcode (9 4 2 8) will be required. Step 9: Preheat Progress Indicates preheat progress.
  • Page 23 RECIPE MODE: ONE-TOUCH CONTROLLER Step 10: Ready to Clean (Hands cleaning icon) Touching this icon will lock the screen for 10 seconds for screen cleaning. Step 11: Help (?) This will display the QR code to the help website. HCT- 4201 / Rev S / January 2024...
  • Page 24 Recipe Mode Step 1 Touch the power icon in the center of the screen to begin preheating. Step 2 Select the preset screen. Step 3 A color green recipe has the same temperature and blower percent profile. Selecting a yellow bordered recipe will display a confirmation before changing to the recipe.
  • Page 25 RECIPE MODE: ONE-TOUCH CONTROLLER Step 4: Place food on the conveyor Step 5: Remove the food from the conveyor when it reaches the other end of the conveyor. Step 6 When finished cooking for the day, touch the power button (bottom left corner) to begin cooling down.
  • Page 26 EDITING A COOKING PROFILE: ONE-TOUCH CONTROLLER Editing a Cooking Profile To edit a cooking profile, the oven must be in the “Presets” mode. Step 1 Touch the ‘pen’ edit icon on the upper right corner of the screen. Step 1.2 This will show the list of ‘Presets’...

  • Page 27: Editing A Cooking Profile: One-Touch Controller

    EDITING A COOKING PROFILE: ONE-TOUCH CONTROLLER Step 2.1 This will display the ‘Create New Preset’ screen. Follow the prompts to enter the ‘Name’ of the preset, the ‘Temperature’, the ‘Top’ and ‘Bottom’ Air, and the ‘Belt Speed’. Step 2.2 Then touch the ‘Save’ icon. Step 3 This will go to screen 2 of 7, where a graphic can be selected.
  • Page 28 Step 4 Touch the ‘+Graphic’ icon to select an image or icon. Step 4.1 In this case we select a Fish icon and this prompts to select a background color. Step 5 Select a background color and click ‘Next’. HCT- 4201 / Rev S / January 2024...
  • Page 29 EDITING A COOKING PROFILE: ONE-TOUCH CONTROLLER Step 6 This will prompt screen 4 of 7, touch the ‘Skip’ button to skip this selection. Step 7 Now the new preset is added. HCT- 4201 / Rev S / January 2024...

  • Page 30: Configurations/ Settings Screen: One-Touch Controller

    CONFIGURATION/ SETTINGS SCREEN: ONE-TOUCH CONTROLLER Configuration/ Settings Screen Step 1 Touch the ‘settings’ icon on the lower right corner of the screen to get the login screen. Step 2 Touching the blue ‘No Passcode’ icon will show the ‘Oven Details’ screen. Enter a valid manager passcode to enter the manager settings screens.
  • Page 31 CONFIGURATION/ SETTINGS SCREEN: ONE-TOUCH CONTROLLER Step 4 7. Date – Adjust the current date. 8. Time – Adjust the current time. 9. Time Format – 12 or 24 hour format. 10. Sleep Mode Timer Enable – Turn on/off sleep timer. 11.
  • Page 32 Step 6 1. Belt Direction – Select the belt direction. 2. Tweak Speed Percentage (Rear) – Adjust speed Step 7 1. Cool-down Hz – Set the cool-down percentage. Step 8 The ‘Oven Details’ will display all the fields shown below. Continued on next page...
  • Page 33 CONFIGURATION/ SETTINGS SCREEN: ONE-TOUCH CONTROLLER Step 8.1 Step 9 1. SSID - Network SSID 2. Connection type percentage Step 10 1. Error Logs – This will display the history of errors that have occurred in the oven. HCT- 4201 / Rev S / January 2024...
  • Page 34 UPDATING THE FIRMWARE: ONE-TOUCH CONTROLLER Updating The Firmware Step 1 1. When the oven is off, insert the USB into the USB port in the front of the oven. The following display will appear after a few minutes, touch the ‘Apply Now’ button. Step 2 2.
  • Page 35 LEGACY CONTROLLER High h Conveyor by TurboChef BACK IDLE Figure 12: Oven Controls Oven Controls Oven Controls Figure 12. Figure 19 1. Display 4. Back/Off Key The display shows current oven operation and/or Depending on the mode the oven is in, the back/ user programming information.
  • Page 36 PROFILE 1 PROFILE 3 PROFILE 1 PROFILE 1 PROFILE 3 TOP AIR 80 % OVEN OFF SOAKING COOLING DOWN BELT F 5:00 TIME LEFT = 5:00 475F OVEN TCC = 425F BELT R PROFILE 2 PROFILE 4 3:20 BTM AIR 100 % PROFILE 2 PROFILE 4 PROFILE 1...
  • Page 37 LEGACY CONTROLLER Mode 3: Warming Mode 6: Cooling Down Mode during which the oven warms to the preset Mode during which the burner assembly shuts off to cooking temperature defined by the cooking profile allow the oven to cool. that was selected. Happens When...
  • Page 38 Editing a Cooking Profile Changing a Cooking Profile Name 1. From the cooking screen (Figure 14), touch To edit a cooking profile, the oven must be in the L1 to access the name change screen cooking mode and the full edit or flex option must (Figure 15).
  • Page 39 LEGACY CONTROLLER Adjusting the Belt Speed Adjusting the Top and Bottom Air The oven can accommodate either one or two con- 1. Touch R1 (Figure 14, page 13) to access the veyor belts. The oven will automatically detect the top air controls, or R3 to access the bottom air number of conveyor belts installed and display the controls.

  • Page 40: Configuration Mode

    Configuration Mode Accessing the Fault Count Screen From the configuration mode (Figure 16), touch The config mode (Figure 16) serves four main R1 to access the fault counts screen (Figure 20, purposes: page 16). The oven will display the number of 1.

  • Page 41: Changing The Display Temperature

    LEGACY CONTROLLER Changing the Display Temperature The oven can display the temperature in either FAULT COUNTS F1: 0 F6: 0 Celsius or Fahrenheit units. To change the display F2: 0 F7: 0 F3: 0 F8: 0 temperature, touch L1 in setup mode (Figure F4: 0 F9: 0 21).

  • Page 42: Info Screen

    Please note that the oven will be inoperable until a successful update is performed. As such, TurboChef reinforces proper handling of smart cards to help prevent static damage, and recommends that each service technician keep a backup copy.

  • Page 43: Troubleshooting: Legacy Controller

    LEGACY CONTROLLER TROUBLESHOOTING Legacy Controller Troubleshooting The following is a list of fault codes and error messages, along with the possible problem(s) that the oven may experience. Please attempt the recommended action before calling Customer Support (800.90TURBO, +1 214.379.6000) or your Authorized Distributor. If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO, +1 214.379.6000).
  • Page 44 Issue Possible Cause(s) Resolution F2: Low Temp - Oven power interrupted. - Verify wall circuit breaker is on. Reset breaker During Cook and then power oven back on. - Excessive load. - Reduce load. - Oven is not clean. - Clean the oven following the weekly cleaning instructions on pages 7-9.

  • Page 45: Replaceable Parts

    Replaceable Parts The following is a list of parts that may need replacing during the life of the oven. For more information, please contact TurboChef. (Within North America, call 800.90turbo . Outside North America, call +1 214.379.6000 or your authorized distributor.)

  • Page 46: North America Limited Warranty

    TurboChef Technologies, Inc. (“TurboChef ”) warrants to you, the purchaser, that under normal use the TurboChef HhC 1618, HhC 2020, or HhC 2620 Conveyor oven you have purchased (the “Equipment”) will be free from defects in material and workmanship during the Warranty Period, subject to the terms and conditions set forth herein.
  • Page 47 If the full invoiced amount for Equipment purchased has not been paid within forty-five (45) days from the invoice date, then TurboChef will have no obligation to honor this or any other warranty on the Equipment until payment is received in full, including any accrued interest or other charges, has been satisfied, at which time warranty coverage will be reinstated, but the Warranty Period will not be extended.
  • Page 48 10 days. Customer also agrees to pay any cost incurred by TurboChef or its service agent associated with a service agent responding to a call for service, but then being refused or unable to gain access to the Oven on Customer’s premises. Failure to submit payment may, at TurboChef ’s discretion, result in TurboChef voiding the balance of the warranty.

  • Page 49: International Limited Warranty

    INTERNATIONAL LIMITED WARRANTY International Limited Warranty This Limited Warranty shall apply to the sales of all TurboChef HhC 1618, HhC 2020, or HhC 2620 Conveyor ovens (the “Equipment”) manufactured by TurboChef Technologies, Inc. (“TurboChef ”), and sold to purchasers outside of the United States, Canada, and Puerto Rico by an Authorized Distributor of TurboChef International (the “Authorized Distributor”).
  • Page 50 TurboChef ’s option provided that: 1. You notify the Authorized Distributor from whom You purchased the Equipment and/or TurboChef as soon as reasonably possible after discovery of a defect and in accordance with the warranty claims procedure set out below;...
  • Page 51 INTERNATIONAL LIMITED WARRANTY The claim must include the serial number of the Equipment and be received by TurboChef on or before the last day of the Warranty Period. Upon receipt of Your claim, TurboChef will promptly notify an Authorized Distributor or an authorized service agent to contact You, to verify Your claim and, if necessary, to arrange for an on-site repair visit during normal working hours.
  • Page 52 Goods to this Limited Warranty is expressly excluded. This Limited Warranty may not be altered, amended or modified by the Authorized Distributor or its service agent, and no representation, alteration, amendment or modification by TurboChef shall be valid unless in a signed form from TurboChef.
  • Page 53 For service or information: w ithi n no rth amer ica call Customer Support at 1-800-90turbo or outs id e no rth ameri ca ca ll +1 214-379-6000 or Your Authorized Distributor Global Operations Customer Support: 2801 Tr a de C e n t er D ri v e 1 -8 00 -9 0t u r bo Carrollton, Texas 7 50 07 us a +1 214-379-6000...

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