Cannot Hear Dial-Tone When I Pick Up The Handset Connected To Theskype Voip Gateway; Skype Voip Does Not Appear To Be Responding To Incoming Calls; Cannot Hear The Skype™ Call In Telephone Handset - Pluscom Technologies Limited SPG-11 User Manual

Pluscom Skype/PSTN Gateway
SPG-11 User Manual
6.4 Cannot hear dial-tone when I pick up the handset connected to the
Skype VoIP Gateway
Cannot hear dial-tone when I pick up the handset connected to the Skype VoIP Gateway
Check to make sure that the handset is connected to the correct jack on the Skype VoIP Gateway

6.5 Skype VoIP does not appear to be responding to incoming calls

There are several reasons why Skype VoIP Gateway may not function.
There are several reasons why Skype VoIP Gateway may not function.
•Skype VoIP Gateway may not work properly with some 4 wire (multiline) phones
• Make sure the Skype VoIP Gateway is connected to the PC and Pluscom Agent is running
(green phone in the Windows System Tray).
• Make sure the handset is connected to the phone jack on the Skype VoIP Gateway and not the
line jack
• If the Skype™ application was terminated for any reason while the Pluscom ™ agent was
running, you will need to exit the Pluscom ™ agent and then restart it.
• Some telephone handsets require a battery to be installed in order to ring. If your handset
supports a battery, make sure there is a battery installed and that the battery is not depleted.
6.6 Cannot hear the Skype™ call in telephone handset
Cannot hear the Skype™ call in telephone handset
Check to make sure that Skype is configured to use the Pluscom Audio device as it's
Audio In and Audio Out Sound Device.
This is done as following:
Select Options from the Skype™ Tools Menu as shown below.
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