Pluscom Technologies Limited SPG-11 User Manual

Skype / pstn gateway built-in answering machine

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User Manual

USGPS-3800

Skype / PSTN Gateway

Built-in Answering Machine

SPG-11

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Summary of Contents for Pluscom Technologies Limited SPG-11

Page 1 User Manual USGPS-3800 Skype / PSTN Gateway Built-in Answering Machine SPG-11 All brand and product names mentioned in this manual are trademarks and/ or registered trademarks of their respective holders. Copyright © 2006 Pluscom Technologies Limited...
Page 2: Table Of Contents
5.4.3 Remote IVR Access ................. 39 5.4.4 Toll Bypass ....................40 5.5 Skype Voicemail..................... 41 5.6 Recorder ......................41 5.7 Changing the Default Settings................ 43 5.8 Disabling Pluscom Agent ................46 5.9 Uninstall ......................47 Copyright © 2006 Pluscom Technologies Limited...
Page 3 6.6 Cannot hear the Skype™ call in telephone handset……………....49 6.7 Call Forwarding is not working properly……………........ 51 6.8 Toll bypass is not working properly……………………………....52 6- Appendix_A ......................54 IVR Flow Chart....................54 Copyright © 2006 Pluscom Technologies Limited...
Page 4: 1-Introduction
PSTN and secondary dialing. SPG-11 enables ordinary desktop telephone to dial and receive Skype calls. When the user is not available, SPG-11 can forward SKYPE call to mobile phone or any other specified number. With SPG-11 installed on one’s computer, the user can use mobile phone to dial pre-set user on Skype.You can manage Skype™...
Page 5: 2- Before You Begin
• CD-ROM drive to install Skype VoIP Gateway software from the supplied CD-ROM Note that the Skype VoIP Gateway must be connected directly to the PC USB port or to an AC Powered USB hub. It CANNOT be installed on a bus powered USB hub. Copyright © 2006 Pluscom Technologies Limited...
Page 6: 3- Overview
LINE Jack: Connect a telephone cable between the Skype VoIP Gateway line jack and a wall jack. 3.2.2 LED Description Power LED: The LED stays lighted to indicate the system is power on properly. Copyright © 2006 Pluscom Technologies Limited...
Page 7: 4- Installing Gateway
The CD should auto-start, displaying the following window. If it does not start, click on Start – Run and type in CD: \autorun.exe (where CD is the drive letter of your CD-ROM drive.) Click "USB Driver ". Copyright © 2006 Pluscom Technologies Limited...
Page 8 Pluscom Skype/PSTN Gateway SPG-11 User Manual Step 2: Click “Yes ". Step 3: Check the “I have read and agree to the terms and conditions as stated above “checkbox and then click “Agree ". Copyright © 2006 Pluscom Technologies Limited...
Page 9 Connect the USB cable to the Skype VoIP Gateway USB port. The other end of the USB cable must be connected to a USB port on your computer, or to an AC Powered USB hub. Copyright © 2006 Pluscom Technologies Limited...
Page 10 The Skype VoIP Gateway MUST not be connected to a bus powered USB hub. Step 6: Check the option " Install the software automatically [Recommended] " and then click "Next". Step 7: Please wait while the wizard installs the software… Copyright © 2006 Pluscom Technologies Limited...
Page 12 Pluscom Skype/PSTN Gateway SPG-11 User Manual Check the option " Install the software automatically [Recommended] " and then click "Next". Step 10: Click " Continue Anyway ". Copyright © 2006 Pluscom Technologies Limited...
Page 13 Pluscom Skype/PSTN Gateway SPG-11 User Manual Step 11: Please wait while the wizard installs the software… Step 12: Check the option " Allow this program to use Skype " and then click " OK ". Copyright © 2006 Pluscom Technologies Limited...
Page 14 Step 15: Connect a standard telephone handset to the Skype VoIP Gateway phone jack using a telephone cable Step 16: Connect a telephone cable between the Skype VoIP Gateway line jack and a wall jack. Copyright © 2006 Pluscom Technologies Limited...
Page 15: Windows 2000
" USB Driver ". Step 2: Click “Yes ". Step 3: Check the " I have read and agree to the terms and conditions as stated above " checkbox and then click " Agree ". Copyright © 2006 Pluscom Technologies Limited...
Page 16 Connect the USB cable to the Skype VoIP Gateway USB port. The other end of the USB cable must be connected to a USB port on your computer, or to an AC Powered USB hub. Copyright © 2006 Pluscom Technologies Limited...
Page 17 The Skype VoIP Gateway MUST not be connected to a bus powered USB hub. Step 6: Click " Next ". Step 7: Check the option " Search for a suitable driver for my device [recommended] " and then click " Next ". Copyright © 2006 Pluscom Technologies Limited...
Page 21 Check the option " Search for a suitable driver for my device [recommended] " and then click " Next ". Step 13: Check the option " CD-ROM drivers " and then click " Next ". Copyright © 2006 Pluscom Technologies Limited...
Page 23 Pluscom Skype/PSTN Gateway SPG-11 User Manual Step 15: Click " Yes". Step 16: Check the option " Allow this program to use Skype " and then click " OK ". Copyright © 2006 Pluscom Technologies Limited...
Page 24 Step 19: Connect a standard telephone handset to the Skype VoIP Gateway phone jack using a telephone cable Step 20: Connect a telephone cable between the Skype VoIP Gateway line jack and a wall jack. Copyright © 2006 Pluscom Technologies Limited...
Page 25: 5- Configuration
This will help you verify that the Skype VoIP Gateway, Skype VoIP Gateway driver and the telephone are all connected and installed properly. Step 1: Click " Contacts -> Add a Contact… ". Copyright © 2006 Pluscom Technologies Limited...
Page 29 This will help you verify that the Skype VoIP Gateway, Skype VoIP Gateway driver and the telephone handset are all connected and installed properly. Copyright © 2006 Pluscom Technologies Limited...
Page 30 In case that following typing "callme" you receive a Skype chat error message or the Skype user interface doesn't indicate an incoming call, you can still try to establish an outgoing call to "echo123" to test the Pluscom device. Copyright © 2006 Pluscom Technologies Limited...
Page 31: Making And Receiving Calls
Skype VoIP Gateway connected handset to dial to a Skype™ contact. It is not required for making SkypeOut™ calls using a Skype VoIP Gateway connected handset. Step 1: Right click on the desired contact as shown below and select Set Speed-Dial: Copyright © 2006 Pluscom Technologies Limited...
Page 33 Pluscom Skype/PSTN Gateway SPG-11 User Manual Step 3: You will now see an indication that the Skype™ contact has a speed dial associated with them as shown below. Copyright © 2006 Pluscom Technologies Limited...
Page 34: Switching Between Voip And Regular Calls
It can also forward incoming telephone calls to a Skype™ or SkypeOut™ call. Right click on the Skype Agent (green telephone in the Windows System Tray) and select configure as shown below. Copyright © 2006 Pluscom Technologies Limited...
Page 35 You will see the Pluscom configuration screen as shown below. Press the Call handling tab to see the Call handling parameters as shown below. There are two kinds of Call handling Settings: Incoming Internet calls: Incoming PSTN calls: Copyright © 2006 Pluscom Technologies Limited...
Page 36 First choose the Call forward radio button and then select the telephone that should be dialed on the telephone line. Then select the number of rings before the forwarding takes place and press the Apply and/or OK button as shown below. Copyright © 2006 Pluscom Technologies Limited...
Page 37 As you can see in the screenshot above, when forwarding is enabled, the driver will disable the computer’s ability to go to standby mode. When the computer tries to go into a standby mode, you will see the following popup: Copyright © 2006 Pluscom Technologies Limited...
Page 38 If the computer goes to sleep, then toll bypass will not work.To turn this feature off, uncheck the “Disable Standby/Hibernate” check box. When call forwarding is enabled, incoming callers will hear a voice message indicating that the call is being forwarded. This let’s the incoming caller know what is transpiring. Copyright © 2006 Pluscom Technologies Limited...
Page 39 As you can see in the screenshot above, when forwarding is enabled, the driver will disable the computer’s ability to go to standby mode. When the computer tries to go into a standby mode, you will see the following popup: Copyright © 2006 Pluscom Technologies Limited...
Page 40: Telephone Answering Machine
Pluscom Agent -> Call handling tab and press the Answering machine radio dial for Incoming Internet calls (for incoming VoIP calls) and/or Incoming PSTN calls (for incoming phone calls) and select the desired number of rings before the TAM answers as shown below. Copyright © 2006 Pluscom Technologies Limited...
Page 41: Interactive Voice Response
Bypass section) and the VoIP service provider Voicemail. The IVR system can be accessed from the local telephone handset connected to Pluscom as well as via calling in remotely (explained in the Remote Administrative Access section). Copyright © 2006 Pluscom Technologies Limited...
Page 42: Local Ivr Access
In order to access the IVR remotely, the Answering Machine OR Call forward option AND Enable administrative mode option must be set for the network (Internet and/or PSTN) you would like to call in on as shown below. Copyright © 2006 Pluscom Technologies Limited...
Page 43: Toll Bypass
PSTN call or you can call in on the PSTN line and make a VoIP call. In order to make a call, simply enter the desired number or speed dial number followed by the ‘*’ key and you call will be placed. Copyright © 2006 Pluscom Technologies Limited...
Page 44: Skype Voicemail
With Pluscom active, the attached telephone handset can be used to check for, and listen to your Skype voicemail. The call recorder is accessed and configured through the Pluscom Agent Call Recorder tab as shown below. Copyright © 2006 Pluscom Technologies Limited...
Page 45 • Through the Call Recorder screen above - controlled by pressing the record (red dot) and stop (black square) buttons. • From the telephone handset – controlled by pressing the #7 keys (start recording) and #8 keys (stop recording) on the telephone handset connected to Pluscom. Copyright © 2006 Pluscom Technologies Limited...
Page 46: Changing The Default Settings
Skype™ call and a regular call (call waiting) and conference calling, by running the Pluscom ™ configuration. Right click on the Pluscom ™ agent and select Configure as shown below. You will see the configuration tab as shown below. Copyright © 2006 Pluscom Technologies Limited...
Page 47 Skype call, press these keys conference together the two calls. The Set Phone Type selects which softphone you would like to work with. Press the Restore Defaults button if you want to restore all sequences to their factory shipped settings. Copyright © 2006 Pluscom Technologies Limited...
Page 48 Delete current message, move to next -> press 2 key Skype Keep current message, move to next -> press 3 key voicemail Delete all messages -> press 9 key Call Recorder Automatic Manual press #7 keys (start recording) press #8 keys (stop recording) Copyright © 2006 Pluscom Technologies Limited...
Page 49: Disabling Pluscom Agent
When you install a new version of Pluscom software, at the end you will see a slightly different Skype warning message as shown below. Select “Allow this program to use Skype” and press OK as shown below: Copyright © 2006 Pluscom Technologies Limited...
Page 50: Uninstall
It contains a list of known issues for the current Pluscom driver version. To find out the driver version, right click on the PluscomAgent (green telephone in the system tray) and select About. Copyright © 2006 Pluscom Technologies Limited...
Page 51: Common Fix
• Some telephone handsets require a battery to be installed in order to ring. If your handset supports a battery, make sure there is a battery installed and that the battery is not depleted. Copyright © 2006 Pluscom Technologies Limited...
Page 52: Cannot Hear Dial-Tone When I Pick Up The Handset Connected To Theskype Voip Gateway
Check to make sure that Skype is configured to use the Pluscom Audio device as it’s Audio In and Audio Out Sound Device. This is done as following: Select Options from the Skype™ Tools Menu as shown below. Copyright © 2006 Pluscom Technologies Limited...
Page 54: Call Forwarding Is Not Working Properly
• If you are on a PBX, make sure you have entered enough commas after the 9 (for example) to make sure that Pluscom waits for the dial tone before dialing the telephone number • Make sure your computer is not going into suspend (sleep) mode. This will prevent forwarding from working Copyright © 2006 Pluscom Technologies Limited...
Page 55: Toll Bypass Is Not Working Properly
Pluscom virtual audio device in Skype sound devices. You can see that in the device manager Pluscom virtual audio device exists. In order to address this issue, Bluetooth SW vendor need to change the behavior of their device installation. Copyright © 2006 Pluscom Technologies Limited...
Page 56 To resolve this issue is to update the driver to 1.16.03 or later one. Cannot work with PSTN Skype VoIP Gateway only supports the analog signal not digital one form telecom or PBX. Please make sure the line you connected to is analog signal. Copyright © 2006 Pluscom Technologies Limited...
Page 57: Ivr Flow Chart
To make a Toll bypass Exit IVR call, please press 1 [ toll bypass ] To enter the Answering Machine system, please press 2 Incoming Incoming PSTN VoIP Copyright © 2006 Pluscom Technologies Limited...
Page 58 2 All locally For Answering Machine All local voice recorded configuration, please messages will be voice deleted press 4 messages To confirm please deleted press 1 to cancel please press 2 Copyright © 2006 Pluscom Technologies Limited...

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Summary of Contents for Pluscom Technologies Limited SPG-11

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