Pluscom Technologies Limited SPG-11 User Manual page 3

6- Troubleshooting................................................................................................... 47
6.1 Common Fix................................................................................................ 48
6.2 Wrong Device Installed............................................................... 48
6.3 Softphone Version Warning.......................................................... 48
6.4 Cannot hear dial-tone when I pick up the handset connected to theSkype VoIP
Gateway............................................................................................................. 49
6.5 Skype VoIP does not appear to be responding to incoming calls................ 49
6.6 Cannot hear the Skype™ call in telephone handset.................. ............. 49
6.7 Call Forwarding is not working properly............................................... 51
6.8 Toll bypass is not working properly.................................... ............. 52
6- Appendix_A ......................................................................................................... 54
IVR Flow Chart................................................................................................. 54
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