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28
Troubleshooting
ERROR CODES
On a rare occasion, your controller may detect an issue and you may see an error code displayed on the screen.
The following table offers descriptions and recommended solutions:
ERROR CODE
ER1
ER2
ER3
ER4
ER5
ER9
NOTE: To dismiss an error code, reboot the controller by turning it off for a few seconds.
IMPORTANT: Use only factory authorized parts, if replacement is necessary. The use of any unauthorized part
can be dangerous and will void your warranty.
Contact us for replacement parts or warranty issues at 1-800-263-9768.
FREQUENTLY ASKED QUESTIONS
QUESTION
How do I clear an auger jam?
Why is the temperature
fluctuating?
Why is the fire not remaining lit?
Why is the grill not heating to the
set temperature?
How do I avoid flare-ups?
TM
ERROR DESCRIPTION
Grill Probe (RTD) Sensor
Failure
Ignition Failure
High Temperature Limit
Protection
Low Temperature Limit
Probe Communication Failure
Network Communication
Failure
1.
Unplug the grill and wait for it to cool.
2.
Look inside the hopper to determine if the jam can be cleared from there or
near the fire pot.
3.
If the jam cannot be cleared, empty all pellets from the hopper and then
remove the hopper assembly from the grill.
4.
Dissemble the hopper housing to expose the internal components.
5.
Remove the auger motor and auger screw.
Contact customer service if more instructions are required.
Temperature fluctuations are normal. Any significant fluctuation could be the result
of wind and ambient temperature, pellet quantity, or lack of maintenance. Avoid
using the pellet grill when it is windy or raining outside.
Excess ash in the fire pot can cause ignition failure and prevent the fire from
burning. Unplug the grill and wait for it to cool, then remove the cooking grids,
grease tray, and heat diffuser. Remove any pellets and ash from the fire pot. A
vacuum with a hose attachment is ideal to remove ashes from the fire pot.
This is typically due to lack of air in the fire pot or poor pellet quality. Verify the
fan is operating properly. Inspect the fire pot and remove excess ash. Check the
hopper and add more pellets if necessary. Replace them if they are damp.
If you are cooking food that contains a lot of fat or grease, keep the temperature at
or below 350°F (177°C). Avoid placing food directly over the fire pot area.
Check wiring connection from RTD to the controller. If wire
terminals are secure, RTD replacement may be required.
• Inspect pellet feed system; verify pellets reach fire pot; restart.
• Remove excess ash and/or pellet build-up in fire pot; restart.
• Check ambient outdoor temperature. If RTD is too cold, the
pellets may ignite but not get the RTD warm enough within the
programmed time.
• Allow grill to cool. Inspect cause of excessive temperature
(grease fire, food fire, excess pellets).
• Clean grease or food residue. Clean fire pot. Restart grill.
• Close lid (if grilling for long time with lid open). Restart grill.
• Check pellet feed system and ensure pellets reach fire pot.
Clean fire pot if needed. Restart grill.
Check meat probe connection at each port where attached.
Remove mini plug and re-insert. If error continues, replace meat
probe.
Check Wi-Fi network is operating properly and the grill is in range
of a strong network signal. Allow time for proper connection
to be established. If it does not re-connect, reboot the grill.
Sometimes rebooting the network server/router is required to
issue new IP addresses (due to quantity of connected devices).
ANSWER
SOLUTION
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