Troubleshooting - Philips Lumea IPL 9000 Series Manual

Troubleshooting

Problem
The device/adapter
becomes warm during
use.
When I place the device
on the skin, it does not
release a flash. The
'READY to flash' light
blinks orange.
The 'READY to flash' light
blinks orange and all
5 intensity lights blink as
well.
The 'READY to flash' light
does not light up white.
The device produces a
strange smell.
-
Folliculitis (swelling around hair follicles combined with pustule formation):
this reaction occurs very rarely and is the result of bacteria penetrating the
damaged skin. In case this reaction occurs, we advise you to consult a doctor
as folliculitis may need antibiotic ointment.
-
Pain: this can occur during or after treatment if you use the device on skin
that is not hair-free, if you use the device at a light intensity that is too high
for your skin tone, if you flash the same area more than once and if you use
the device on open wounds, inflammations, infections, tattoos, burns, etc.
Possible cause
It is normal for the device
and adapter to become
warm (but not too hot to
touch) during use.
The fan is not working.
The cooling airflow of the
fan is blocked by hands or a
towel.
Your skin tone in the area
to be treated is too dark.
The device needs to be
reset.
The device is not completely
in contact with your skin.
The light exit window or
the SmartSkin sensor is
dirty.
You have not removed the
hairs on the area to be
treated properly. These
hairs may get burned and
can cause the smell.
Solution
Use the device in a slightly cooler environment
and/ or let it cool down before continuing use.
Check if the attachment is well connected. Clean
the connectors on the attachment if needed. In
case the attachment is well connected and it is
possible to produce flashes with the device,
contact the Consumer Care Center in your
country, your Philips dealer or a Philips service
center.
Make sure the cooling airflow of the fan is
unblocked.
Treat other body areas with lighter skin tones
with Lumea.
To reset the device, take the plug out of the
socket, wait for 30 minutes to let the device cool
down. The device should function normally
again. In case it does not work again, contact the
Consumer Care Center in your country.
Place the device at a 90-degree angle on the skin
so that the integrated safety system is in contact
with your skin.
Clean the light exit window and the SmartSkin
sensor carefully.
Pretreat your skin before you use Lumea.
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