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Troubleshooting︱
If a problem occurs with your StoreJet
®
taking your StoreJet
please consult your dealer, service center, or local Transcend branch office. We also have FAQ
and Support services on our website.
Operating system cannot detect the StoreJet 18
Check the following:
®
1. Is your StoreJet
18 properly connected to the USB port? If not, unplug it and plug it in again. If
it is properly connected, try using another available USB port.
2. Are you using the USB cable that came in the StoreJet
Transcend USB Y-cable to connect the StoreJet
®
3. The StoreJet
18 is powered directly via a computer USB port; however, the power supplied
by the USB port on some older computers is below the 5V DC required to power the StoreJet
18. In this instance, please connect the spare large end of the USB Y cable to a second USB
port on your computer. This will provide the additional power necessary to run the drive.
®
4. Is your StoreJet
available USB port on your Mac
5. Is the USB port enabled? If not, refer to the user's manual of your computer (or motherboard)
to enable it.
My computer does not recognize the StoreJet 18
1.
A single USB port may not provide enough power for the StoreJet
you plug both large ends of the USB cable directly into your computer's USB ports.
2.
Avoid connecting the StoreJet
®
18, please first check the information listed below before
18 in for repair. If you are unable to solve a problem from the following hints,
Spare USB connector is used to provide additional power.
18 connected to the Mac
®
Desktop.
®
18 through a USB HUB.
Figure 17: Plug in both USB connectors directly to your computer
®
18 package? If not, try using the
®
to your computer.
®
keyboard? If yes, unplug it and plug it into an
15
®
18 to function. Make sure
®
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