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Summary of Contents for Ride1up PRODIGY V2

  • Page 1 Ebike Owner’s Manual For the most up to date documents, bike models, additional information, instructional videos, Ride1UP.com and more, visit us at...
  • Page 2 Ride1Up Prodigy v2 Owner’s Manual Thank you for purchasing a Ride1Up Prodigy v2 ebike! Please fill out the information below. This is for your records only. Your serial number is under clear coat on the sticker stamped on the downtube of the ebike.
  • Page 3: Table Of Contents

    5.2 Battery Basics & Care ..................15 5.3 Battery Basics & Care ..................15 6. Troubleshooting Problems .................... 16 6.1 Motor Not Working: ..................16 For the most up to date documents, bike models, additional information, instructional videos, Ride1Up.com And more visit us at...
  • Page 4 7.1 Battery Basics & Care ..................18 8. Display Instructions ....................18 9. Warranty Information ....................18 9.1 How to Handle Warranty Claims ................19 For the most up to date documents, bike models, additional information, instructional videos, Ride1Up.com And more visit us at...
  • Page 5: Safety Notes

    Have maintenance/repairs done by a qualified bicycle mechanic. Never use/ride any Ride1Up bike product in ways precluded by the manufacturer and the laws of your state and local municipality. It is your responsibility to comply the laws in which you are operating the ebike. Laws vary depending on location in which you operate the bike.
  • Page 6: Electrical Safety

    1.3 Electrical Safety: Only use the charger supplied by Ride1Up and never tamper or modify the charger in any way. Do not leave the ebike or battery plugged into a wall outlet unattended. Unplug the battery before leaving the bike alone.
  • Page 7: Maintenance

    If you have an impairment or disability such as a visual impairment, hearing impairment, physical impairment, cognitive/language impairment, or a seizure disorder, consult your physician before riding any bike. For the most up to date documents, bike models, additional information, instructional videos, Ride1Up.com And more visit us at...
  • Page 8 Damage to your lithium battery from misuse could result in serious injury, hazardous smoke and fires, and/or death. Do not ride if the battery pack is visibly damaged. For the most up to date documents, bike models, additional information, instructional videos, Ride1Up.com And more visit us at...
  • Page 9: Notable Bike Parts

    Never operate a bike while under the influence of alcohol, drugs, or any substance or condition that could impair motor functions, judgement, or the ability to safely operate a bike. 1.7 Notable Bike Parts: For the most up to date documents, bike models, additional information, instructional videos, Ride1Up.com And more visit us at...
  • Page 10: What's In The Box

    Figure 1: Bike frame, bike box, saddle, additional box of parts (Figure 2), front wheel, axle skewer, stem and handlebars, all zip tied together and padded. Figure 2: Saddle and separate box with: saddle, fender, pedals, charger, and toolkit. For the most up to date documents, bike models, additional information, instructional videos, Ride1Up.com And more visit us at...
  • Page 11: Installation Steps: Assembling Your Bike

    WARNING ◆ IT IS VITAL THAT THE QUICK RELEASE HAVE BEEN TIGHTENED. IF THEY ARE NOT PROPERLY ALIGNED, THE WHEEL MAY COME OFF, CAUSING SERIOUS INJURY AND/OR DEATH. For the most up to date documents, bike models, additional information, instructional videos, Ride1Up.com And more visit us at...
  • Page 12: Saddle/Seat Post Assembly

    The seat post angle is adjustable. Ensure each bolt is correctly torqued. If left loose or over-tightened, a seat post bolt could snap. For the most up to date documents, bike models, additional information, instructional videos, Ride1Up.com And more visit us at...
  • Page 13: Pedal Assembly

    DO NOT USE A BICYCLE TIRE PUMP. You may damage the air fork. The acceptable PSI range is from 40-120 PSI based on rider weight and preference. For more information, please check our support page at www.Ride1Up.com The dial on the top right is a lockout. Turning this to the locked position will lock the fork from compressing and in this mode, it acts as a rigid fork.
  • Page 14: Adjust Derailleur And Shifter (Non-Belt Version)

    Adjusting your derailleur properly will be done best by a mechanic, however it can be accomplished by following a helpful video. Please check our support pages at www.Ride1Up.com for the latest tips and video on how to do this properly.
  • Page 15: Battery Connection & Removal

    Reinstall the battery cover and ensure battery cover latch is secured into frame NOTE: ◆ ALWAYS KEEP THE CHARGER PORT COVERED TO PROTECT AGAINST MOISTURE, WHICH CAN DESTROY THE BATTERY. For the most up to date documents, bike models, additional information, instructional videos, Ride1Up.com And more visit us at...
  • Page 16: Ebike Basics & Care

    5. Ebike Basics & Care 5.1 Ebike Basics: Your Prodigy v2 ebike will arrive with an LCD display installed. The top button on the backside of the display turns on and off the bike. Simply hold the button down. •...
  • Page 17: Battery Basics & Care

    (under adjustments) to remove any additional clicking or grinding noises. If you cannot fix the derailleur hanger, new ones can be found online. Ride1Up will cover the cost to straighten your derailleur hanger or replace if necessary if it arrived bent.
  • Page 18: Troubleshooting Problems

    (6.1.a) Display Settings: Perhaps a setting was accidentally changed. Try resetting the display by conducting a factory reset. Review the display manual or display support page on www.Ride1Up.com to reset the display. Steps to complete this procedure are listed on the last page of this owner’s manual.
  • Page 19: Charging The Battery

    If you ever see a spark while charging your battery. Please inspect the charging port of the battery and the tip of the charger. Please contact Support@Ride1Up.com and share pictures. Follow the steps when charging battery: Step 1. Turn the bike off. The LCD will be off.
  • Page 20: Battery Basics & Care

    NOTE: (full warranty terms listed on website) All Ride1Up electric bikes come with a One-Year Limited Warranty from date of purchase. Defective items or parts will be replaced and shipped to the holder of the warranty only. Warranties are not transferable to parties other than the original purchaser.
  • Page 21: How To Handle Warranty Claims

    After the first 30-days, Ride1Up will ship replacement parts of defective items within one year at no charge. The owner will be responsible for labor. Warranty parts will be shipped within the U.S. only at our cost. It will be necessary to send an email with a photo and/or video as requested to support@ride1up.com...

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