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E-bike Owner's Manual
For the most up to date documents, bike models, additional information, instructional videos,
and more, visit us at
Ride1UP.com

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Summary of Contents for Ride1up Prodigy

  • Page 1 E-bike Owner’s Manual For the most up to date documents, bike models, additional information, instructional videos, and more, visit us at Ride1UP.com...
  • Page 2 NOTE: ◆ THIS IS FOR YOUR RECORDS ONLY. YOUR SERIAL NUMBER IS THE NUMBER STAMPED ON THE FRONT OF YOUR HEAD TUBE. Thank you for purchasing a Ride1UP Prodigy e-bike! This manual contains important safety, performance & maintenance information. Please take a moment to read the manual and review our instructions before start riding &...
  • Page 3: Table Of Contents

    3.2 Saddle/Seat Post Assembly: ....................... 10 3.3 Seat Clamp Assembly: ......................... 10 3.4 Pedal Assembly: .......................... 11 3.5 Air Fork Operation (ONLY ON PRODIGY XC VERSION): ............... 11 3.6 Detailed Torque Settings: ......................11 3.7 Adjust Derailleur and Shifter: ....................... 12 3.8 Test and Adjust Front and Rear Brakes: ..................
  • Page 4 WARNING: Basic safety precautions should always be observed when using an electrical appliance to reduce the risk of fire, electrical shock, or serious injury. For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com...
  • Page 5: Safety Notes

    1.3 Electrical Safety: Only use the charger supplied by Ride1UP. Do not store the bike or battery plugged into a wall outlet. Unplug the battery before leaving the bike alone. Never modify the charger in any way. The charger has been designed for a specific voltage, always check that the outlet’s voltage is the same as that stated on the...
  • Page 6: Brake Safety

    Do not exceed local speed restrictions. Maintain your brakes such that you can at least execute a one-braked-wheel skid on dry, level, clean pavement. For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com...
  • Page 7: Additional Warnings (Continued)

    Be sure to follow all requirements of airlines and air couriers regarding lithium batteries if you take your e-bike with you during air travel, or if you ship your e-bike by air courier. 1.7 Notable Bike Parts: For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com...
  • Page 8: What's In The Box

    Figure 1: Bike frame, bike box, saddle, additional box of parts (Figure 2), front wheel, axle skewer, stem and handlebars, all zip tied together and padded. Figure 2: Saddle and separate box with: saddle, fender, pedals, charger, and toolkit. For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com...
  • Page 9: Installation Steps: Assembling Your Bike

    WARNING ◆ IT IS VITAL THAT THE QUICK RELEASE HAVE BEEN TIGHTENED. IF THEY ARE NOT PROPERLY ALIGNED, THE WHEEL MAY COME OFF, CAUSING SERIOUS INJURY AND/OR DEATH. For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com...
  • Page 10: Saddle/Seat Post Assembly

    The seat post angle is adjustable. Ensure each bolt is correctly torqued. If left loose or over-tightened, • a seat post bolt could snap. For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com...
  • Page 11: Pedal Assembly

    PEDAL ON THE CORRECT SIDE WILL RESULT IN A STRIPPED CRANK ARM. 3.5 Air Fork Operation (ONLY ON PRODIGY XC VERSION): The top left of the fork crown is the air valve. Use a shock pump to reach the desired amount of stiffness or sag.
  • Page 12: Adjust Derailleur And Shifter

    Adjusting your derailleur properly will be done best by a mechanic, however it can be accomplished by following a helpful video. Please check our support pages at www.Ride1UP.com for the latest tips and video on how to do this properly.
  • Page 13: Battery Connection & Removal

    Charging port is on the right side of the battery at the top of the down tube. • NOTE: ◆ ALWAYS KEEP THE CHARGER PORT COVERED TO PROTECT AGAINST MOISTURE, WHICH CAN DESTROY THE BATTERY. For the most up to date documents, bike models, additional information, instructional videos, And more visit us at Ride1UP.com...
  • Page 14: E-Bike Basics & Care

    5. E-bike Basics & Care 5.1 E-bike Basics: Your Prodigy e-bike will arrive with an LCD display installed. The top button on the backside of the display turns on and off the bike. Simply hold the button down. It is best practice, for safety, to only turn on your electric bike once you have lifted your leg over the •...
  • Page 15: Battery Basics & Care

    (under adjustments) to remove any additional clicking or grinding noises. If you cannot fix the derailleur hanger, new ones can be found online. Ride1UP will cover the cost to straighten your derailleur hanger or replace if necessary if it arrived bent.
  • Page 16: Troubleshooting Problems

    (6.1.a) Display Settings: Perhaps a setting was accidentally changed. Try resetting the display by conducting a factory reset. Review the display manual or display support page on www.Ride1UP.com to reset the display. Steps to complete this procedure are listed on the last page of this owner’s manual.
  • Page 17: Charging The Battery

    If you ever see a spark while charging your battery. Please inspect the charging port of the battery and the tip of the charger. Please contact Support@Ride1UP.com and share pictures. Follow the steps when charging battery: Step 1. Turn the bike off. The LCD will be off.
  • Page 18: Battery Basics & Care

    NOTE: (full warranty terms listed on website) All Ride1UP electric bikes come with a One-Year Limited Warranty from date of purchase. Defective items or parts will be replaced and shipped to the holder of the warranty only. Warranties are not transferable to parties other than the original purchaser.
  • Page 19: How To Handle Warranty Claims

    After the first 30-days, Ride1UP will ship replacement parts of defective items within one year at no charge. The owner will be responsible for labor. Warranty parts will be shipped within the U.S. only at our cost. It will be necessary to send an email with a photo and/or video as requested to support@ride1up.com...

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