Kenmore 625.385200 Use & Care Manual page 21

PROBLEM
No soft water 1. No salt in the storage tank.
No soft water & dis- 1. Power supply unplugged at wall outlet, or
play is blank
2. Fuse blown, circuit breaker popped, or cir-
3. Electronic control board malfunction.
No soft water & salt 1. Salt storage tank "bridged".
level not dropping
2. Bypass valve(s) in "bypass" position.
No soft water & salt 1. Dirty, plugged or damaged nozzle & venturi
storage tank full of
water,
2. Inner valve fault causing leak.
water running to
3. Valve drain hose is plugged.
drain while unit is in
the soft water cycle
4. Valve drain line and Salt Storage Tank
5. Low or high system water pressure (low
6. Brine float dirty or broken.
7. Leak between valve and resin tank.
Water hard some- 1. Incorrect time set.
times
2. Incorrect water hardness set.
3. Incorrect model code programmed.
4. Hot water being used when softener is
5. Possible increase in water hardness.
6. Leaking faucet or toilet valve. Excessive
Iron in water 1. Clear water iron in water supply.
2. Iron in soft water.
3. Bacterial or organic bound iron.
Resin in house hold 1. Crack in distributor or riser tube.
plumbing
Salt storage tank 1. Crack in brine tank.
leaking
Motor stalled or 1. Motor malfunction or internal valve fault
clicking
Error code Err1, Err3 1. Fault in wiring harness or connections to
or Err4 appears
2. Fault in switch.
3. Fault in valve causing high torque.
4. Motor inoperative.
Error code Err5 1. Electronic control malfunction.
Troubleshooting Guide
CAUSE
power cable disconnected from back of elec -
tronic board or power supply malfunction.
cuit switched off (See "Power Outage
Memory" on Page 17).
assembly
overflow drain connected together by a tee.
pressure may disrupt brine draw during
recharge, high pressure may cause inner
valve parts failure).
regenerating.
water usage.
causing high torque on motor.
position switch.
Refill with salt and then use RECHARGE NOW feature.
Check for loss of power and correct. Reset electronic
controls and then use RECHARGE NOW feature.
Replace fuse, reset circuit breaker, or switch circuit on,
and then use RECHARGE NOW feature.
Replace electronic control board (See Page 25).
Refer to "Breaking a Salt Bridge" section to break.
Move bypass valve(s) to "service" position.
Take apart, clean and inspect nozzle & venturi (See
"Cleaning the Nozzle & Venturi" section.
Replace seals and rotor.
Hose must not have any kinks, sharp bends or any water
flow blockage (See "Valve Drain Requirements" section.
Disconnect tee and run separate drain lines.
If pressure is low, increase well pump output to a mini-
mum 20 psi. If daytime pressure is over 100 psi, add a
pressure reducing valve in the supply pipe to the soften-
er. Contact a licensed plumber.
Clean or replace Brine Valve Float Assembly.
Replace o-rings between resin tank and valve.
Check and change time setting.
Refer to "Set Water Hardness" section to set correctly.
Refer to "Program the Water Softener" section to set cor-
rectly.
Avoid using hot water while the softener is regenerating,
as the water heater will fill with hard water.
Test untreated water for hardness and iron, and program
the water softener accordingly (See "Set Water
Hardness") section to set.
A small leak can waste hundreds of gallons of water in a
few days. Fix all leaks and always fully close faucets.
Test untreated water for hardness and iron, and program
the water softener accordingly (See "Set Water
Hardness") section to set.
Clean resin bed with Resin Bed Cleaner. Follow instruc-
tions on package.
Cannot be treated by water softener.
Replace resin tank assembly.
Replace salt storage tank assembly.
a. Replace rotor/seal.
b. Replace motor & switch.
Replace wiring harness or connections to position switch.
Replace switch.
Replace rotor/seal.
Replace motor.
Replace electronic control board.
21
CORRECTION