Guarantee - Shark CarpetXpert Manual

BEST PRACTICE FOR DRYING
To speed up dry time, follow the below best practice steps.
FLOOR NOZZLE
When moving the nozzle Moving forward dispenses
follow a uniform pattern, cleaning fluid, moving back
moving back and forth at a extracts the fluid. Try to do a
slow controlled pace. back pass, for each forward
one.
Tip: Avoid over-cleaning the same spot in deep clean mode to prevent saturating the carpet leading
to longer drying time.
Note: Drying time will take a few hours (cleaning conditions dependent). It's recommended once
deep clean is completed, press the mode button to activate 'Dry only' mode and continue to
extract excess liquid from carpets. This will help to reduce dry time.
HAND TOOL
When extracting the liquid, Angle the hand tool to
pass over the cleaning engage the suction vents
area in a uniform pattern, parallel to the cleaning
applying downward pressure surface for optimum suction.
throughout.
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Once satisfied with the clean,
press the mode button to
enter Dry Only mode – and
go back over the entire area.
In this mode no fluid will be
dispensed.
Continue to pass over the
cleaning area until liquid is
no longer extracting through
the hand tool window.
For more information,
scan QR code to view
HOW TO VIDEOS
FIVE (5) YEAR LIMITED GUARANTEE
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your "legal rights"). You can enforce your legal rights against your retailer, including Shark if you bought
your Shark appliance from sharkclean.co.uk. However, at Shark we are so confident about the quality of our
products that we give the owner an additional, free parts and labour manufacturer's guarantee of up to 5 years.
A household appliance like a Shark floorcare appliance constitutes a sizeable investment. Your new machine
needs to work properly for as long as possible. The guarantee it comes with is an important consideration - and
reflects how much confidence the manufacturer has in its product and manufacturing quality.
The manufacturer's guarantee does not affect your legal rights.
How long are new Shark machines guaranteed for?
Our manufacturer's guarantee lasts for one year from the date of purchase as standard, or for five years if you
register your purchase with us within 28 days. There is information on how to register below.
How do I register my Shark guarantee?
If you have purchased your Shark appliance directly from sharkclean.co.uk your guarantee is registered
automatically. If you bought it from anywhere else, you can register your guarantee online within 28 days
of purchase.
• To register online, please visit www.sharkclean.co.uk/register-guarantee or scan the QR code in your instruction
manual.
• Keep a note of the date you purchased the machine.
IMPORTANT:
• Keep your receipt if you bought your Shark floorcare appliance from anywhere except sharkclean.co.uk.
You will need it to claim under your guarantee.
• The free Shark guarantee only applies to Shark owners living permanently in the UK.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee, you will get an extra four years of cover. We'll also have your details to hand
if we ever need to get in touch. If you further agree to receive communications from us, you can also receive tips
and advice on how to get the best out of your Shark floorcare appliance and hear the latest news about new
Shark technology and launches.
What is covered by the free Shark guarantee?
Repair or replacement (at Shark's option) of your Shark machine, including all parts and labour.
What is not covered by the free Shark guarantee?
• Normal wear and tear.
• Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation, or handling of
the Shark appliance which is not in accordance with the Shark Operating Manual supplied with your machine.
• Damage caused by use of the Shark appliance for anything other than normal domestic household purposes.
• Damage caused by use of parts not assembled or installed in accordance with the operating instructions.
• Damage caused by use of parts and accessories which are not Shark Genuine Components
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
How can I claim under the free Shark guarantee?
Contact our customer service helpline on 0800 862 0453. For service hours please visit our website under
'Contact Us'. It's free to call, and you'll be put straight through to a Shark representative. You'll also find online
support at https://support.sharkclean.co.uk. The Shark representative will go through some troubleshooting with
you, and if we conclude that the item has failed, we will send you a replacement part or a returns label to send the
defective item back to us free of charge. When you have delivered the defective product to us, we will send you a
replacement.
Please remember that the item will need to be boxed when you return it to us, which can be any suitable box; it
does not have to be the original packaging.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark floorcare
appliance. You'll find a full range of Shark spares, replacement parts and accessories for all Shark machines at
www. sharkclean.co.uk. Please remember that damage caused by the use of non-Shark spares may not be
covered under your guarantee.
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