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Troubleshooting for Wi-Fi ® Internet Viewing
Category
Account
Account
Account
Account
Connectivi- ty
Issues
30
Problem
Description / Error
I am unable to login
even after registra- tion.
I receive an error
message saying: "Email
ID is not registered".
What do I do if I
forgot
my
pass-
word?
I am unable to receive
a new password
although I have used
the "Forgot password"
option.
I get a message: We
are having problems
access- ing your
camera. This could be
due to lack of internet
connection. Please
wait and try again
later.
Solution
Please check your user name and
password.
Please ensure that you have registered
with us. Tap Create Account to create
an account.
Click on the "Forgot Password" link on
https://app.hubblecon- nected.com/
#lostpassword OR on your Android™ or
iOS appli- cation. An email will be sent
to your registered email address.
1.
The e-mail might have been sent
to your Junk Mail Fold- er. Please
check your Junk Mail Folder.
2.
There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
1.
Please try again in a few
minutes.This could be be- cause of
any issue with your internet
connection.
2.
If the problem remains, please
restart your Camera to check if
this fixes the problem.
3.
Please restart your Wireless
Router.
Help
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