Dell P26T001 Service Manual page 39

Table 9. Touchpad and hotkeys issues (continued)
Touchpad not responding
Top row of keys (Hotkeys) not responding
Chrome OS issue
Table 10. Chrome OS issue
He's Dead, Jim! error message
Touchpad / Hotkeys issues
If the touch pad has stopped responding, try the following
steps to resolve the issue: Try moving the cursor after each
step:
1. Tap the Esc key several times.
2. Drumroll the fingers across the touch pad for a few
seconds.
3. Restart the Chrome OS by holding down the power button
until the device turns off, and then turn it back on again.
4. If the cursor still does not move when using the touch pad,
try logging in from the Guest account using the tab key to
navigate.
5. If users experience touch pad issues with the account
that is not the owner (primary) account, delete the user
account and re-create it. Again, use the tab key to
navigate.
6. If none of the above steps work, try to Reset or Recover
the Chomebook.
If a hotkey (like the volume or brightness keys) are not
responding, try the following troubleshooting steps, making
sure to test the keys after each one:
1. If the affected key is volume or brightness, check to make
sure you are not at the upper or lower limit for that
setting.
2. If the backward or forward buttons do not work, check
that the same icons in a web browser are not grayed out.
For example, if the back button on a web page is grayed,
this is because the browser is not aware of a page to move
backward to.
3. Restart the Chrome OS by holding down the power button
until the device turns off, and then turn it back on again.
4. Try using the keys in the Guest account.
5. If users experience hotkey issues with the account that is
not the owner (primary) account, delete the user account
and re-create it.
6. If none of the above steps work, try to Reset or Recover
the Chomebook.
Chrome OS issues
If the Chromebook becomes slow or unresponsive, and the
He's Dead, Jim! error message appears, the system could be
running low on memory.
NOTE:
Chrome's Task Manager, the system's task manager, or
with a command line tool, this message will appear as well.
1. If the page was not ended intentionally, reload the page to
continue. If the message continues to appear, try closing
inactive tabs or other programs to free up more memory.
2. If issue persists, please see He's Dead, Jim! from Google
knowledge base.
If you terminated the process using Google
Diagnostic and troubleshooting 39