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FAQ
Please confirm the following before you put questions forward or send the product for repair.
Why is a "jee" sound from the emission outlet?
There is a slight sound when nanoe
operation mode, the sound may be a bit loud or inaudible but it is not abnormal.
Why does the clean sign remain red even when the operation continues?
The indicator may illuminate red when the product is subject to steam or vapor emitting
from sprayers.
Why does the clean sign remain blue even when the air is dirty?
Is the product placed in area where the dirty air is difficult to be cleared or the room size is too
large for the product? (P. 4, back cover)
How to turn off the clean sign?
Please press
operation.
Please press the buttons for about 3 seconds again to relight clean sign.
TROUBLESHOOTING
If a problem is encountered, please investigate it by going through the following items.
If the problem still persists, please disconnect the power plug and contact the dealer for repair.
Possible situation
Polluted air is difficult
to be removed
The air volume is small
The odor from the
product is unpleasant
The sensor sensitivity
can not be set up
If any of the following cases occur, please contact the dealer immediately for repair.
All the air volume
indicators are blinking
X is being generated. Depends on the environment and
TM
and
buttons at the same time for about 3 seconds during
Please confirm the following
Is the HEPA composite filter dirty? (P.9)
Please clean it. If the situation persists, replace the filter with a
new one.
Is the body, front panel or filter dirty? (P.9)
If the problem persists after the filter is cleaned, please replace it
with a new one.
(The harmful carbon monoxide generated by cigarette cannot be
removed)
Has the product ever been used in a room with strong odor?
If the product is used in a room with strong odor such as aromatic
smell, cigarette smoke or barbecue smell, the filter replacement
period may be shortened.
If you use the product in such environments, it is recommended
to open the air ventilation system or open the windows to
ventilate the room at the same time. If there is still strong odor
to be blown out after the maintenance , please replace the HEPA
composite filter and deodorizing filter, even if the filter
replacement indicator does not light on.
Is the product turned on?
Sensor sensitivity can not be set up unless the product turned off.
Product may be out of order.
Please disconnect the power and contact the dealer for repair.
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