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TROUBLESHOOTING
Issue
Not turning on
Poor performance
Significant noise
Unpleasant smell produced
Steps to resolve
• Check plugged into working
• Check filter indicator is not flashing
• Check for dust on surface of pre-filter
• Check for obstacles blocking air inlet/outlet
• Check air outlet fan
• Ensure machine is not tilted
• Set lower fan speed
• Odour of plastic is normal for first use
• Ensure filter is clean and free of dust
• Unplug and contact Kogan.com
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