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TROUBLESHOOTING GUIDE
If none of the below points apply call customer services on 01293 652500.
POSSIBLE CAUSE(S)
THE KETTLE DOES NOT TURN ON
1. The kettle may not be properly connected to the power supply or the fuse may
have failed.
2. Boil dry feature may have been activated. If the kettle is accidently switched on
without water, the boil-dry device will switch off the heating element to prevent
damage to the kettle.
3. The element may have broken if the power neon illuminates but the kettle does not
boil
.
4. The kettle does boil but the power neon does not illuminate.
THE KETTLE IS SPUTTERING OUT OF THE SPOUT
1. You may have over filled the kettle.
2. The kettle may have descaling solutions remaining inside the body.
3. The filter may not be in position.
MY KETTLE IS NOT SWITCHING OFF
1. Limescale may have built up inside the kettle.
2. The Lid may not be fully closed or limescale may have built up on the lid lip.
3. Water may have gone down the steam tube whilst filling. You may have overfilled,
tilted the kettle when filling or filled through the spout.
MARKS HAVE APPEARED IN THE KETTLE
1. Small brown spots can build up inside the kettle. This is not rust, small deposits of
scale which contain iron can build up inside the kettle.
WATER DROPLETS COLLECTS ON TOP THE POWER BASE
1. This is condensation and perfectly normal.
TO REPLACE FUSE,
REMOVE SILVER LABEL
TO ACCESS SCREW.
SOLUTION(S)
1. Check the plug is in the socket and the switch is turned on. Replace the fuse
if necessary. Note: in order to open the plug, remove the label to reveal the
screw.
2. Wait approximately 10 minutes for the kettle to cool down, lift and refill as
normal. The kettle is now ready to use again. NOTE: if discolouration of the
heating plates has occurred, this can be easily removed by descaling your kettle.
3. The element cannot be replaced. For further assistance call customer services
on 01293 652500.
4. The power neon may have blown, and cannot be replaced. For further
assistance call customer services on 01293 652500.
1.1 Only fill to the max mark (1.5L).
1.2 Wait 10 seconds to allow the boiling water to settle before pouring.
2. Follow the instructions from the cleaning & care section and rinse throughly.
3. Ensure the filter is in position. For spare filters call Dualit on 01293 652500.
1. Descale your kettle regularly (see cleaning & care).
2. Check the lid is firmly closed during use. If necessary descale lid lip.
3. Leave the kettle for 24 hours to fully dry.
1. Descale regularly (see cleaning & care).
1. Dry with non abrasive cloth.
IMPORTANT SAFETY PRECAUTIONS
W
hen using electrical appliances, basic safety precautions should always be
followed, including the following:
READ ALL INSTRUCTIONS
BEFORE USING THE KETTLE KEEP THESE
INSTRUCTIONS FOR FUTURE REFERENCE
• THIS IS AN ATTENDED APPLIANCE
D
o not leave appliance unattended during use, unplug after each
use (risk of fire if an unattended appliance is left operating or plugged in).
• T
his appliance must not be used by children younger than 8 years old and
persons with very extensive and complex disabilities. Children aged 8-14
years and persons with reduced physical, sensory or mental capabilities or
lack of experience and knowledge shall not use this appliance, unless they
are supervised and have been given instruction concerning the use of the
appliance in a safe way and understand the hazards involved. Children shall
not play with the appliance. Cleaning and user maintenance shall not be
made by children unless they are older than 8 and supervised. Keep the
appliance and its cord out of reach of children less than 8 years old.
• T
his appliance is intended for indoor household use only. If the appliance
is used improperly or for professional or semi-professional purposes or if it
is not used according to these instructions the Guarantee becomes invalid
and Dualit refuses any liability for damage caused.
E
lectrical safety
• B
efore plugging in, check that the voltage on the rating label is the same as
the mains supply.
• A
short power-supply cord is to be provided to reduce risks resulting
from becoming entangled in or tripping over a longer cord.
• D
o not operate any appliance with a damaged lead or plug, or after the
appliance malfunctions or has been damaged, cracked or dropped in any
manner.
• I
n order to avoid a hazard, if the power cord is damaged it must, for safety
reasons, be replaced by Dualit or an authorised Dualit repairer. Call Dualit's
Customer Helpline on +44 (0)1293 652 500
• D
o not let cord hang over edge of table or counter, or touch hot surfaces.
• T
o disconnect, turn any control to off, then remove plug from wall outlet.
• U
nplug the power base from the wall socket when not in use, or before
moving and cleaning.
• E
nsure that the kettle is correctly positioned on the power base before
switching on.
• T
o be protected against electrical hazards, fire and injury to persons, do
not immerse the mains lead, plug, power base or kettle in water or any
other liquid.
• U
se the kettle only with the power base supplied and vice versa.
• D
o not move the kettle while it is switched on.
• E
xtension cords are available and may be used if care is exercised in
their use. If extension cord is used:
T
1.
he marked electrical rating of the cord set or extension cord
should be at least as great as the electrical rating of the appliance;
and
T
2.
he cord should be arranged so that it will not drape over the
countertop or tabletop where it can be pulled on by children or
tripped over unintentionally.
• A
void spillage on the connector.
G
eneral safety
• N
OTE: when you lift the kettle from the base, you will see drops of
moisture on the surface of the power base. This is the steam used to
switch the kettle off automatically, which then condenses and escapes
through vents in the underside of the kettle. This is perfectly normal,
and should not be cause for alarm or returning the kettle.
• D
o not operate the kettle unless the water filter is correctly in position.
• T
his appliance should only be operated in a dry well ventilated area.
• D
o not operate without closing the lid.
• D
o not fill via the spout.
• W
hen filling hold kettle upright (maximum 15° incline)
• D
o not operate the kettle unless it contains at least 250ml of water and
the floor of the kettle is covered.
• D
o not place the kettle, power base or mains lead on or near any hot surface,
hot hob, gas burner or in a heated oven.
• D
o not use the kettle for any purpose other than heating water. Otherwise,
this may result in an injury caused by misuse.
• D
o not fill above the bottom of the 'max' mark on the water
level indicator.
• D
o not operate the kettle on an inclined plane.
• R
emove the kettle from its power base before filling or pouring.
• D
o not remove or open the lid while the water is boiling.
• U
se handles or knobs – do not touch hot surfaces.
• I
f the kettle is overfilled, boiling water may be ejected.
• W
hen boiling, hot steam will be emitted from the kettle. Scalding
may occur if you are within 400mm of the spout.
• E
nsure that the kettle spout is pointing away from any electrical plug or socket.
• T
ake care when pouring – pour slowly and do not over-tilt the kettle.
• W
ater will remain hot for a considerable time after boiling and can present
a scald hazard. Keep the kettle, power base and the mains lead away from the
edge of worktops and out of the reach of children.
• A
llow the kettle to cool down completely before cleaning and storing.
• D
o not store or use in an appliance garage or under cupboards.
• D
o not use in bathroom or outdoors.
• E
nsure that the lid is fully closed before switching the kettle on, otherwise it
may not properly switch off.
• D
o not use if dropped, cracked or damaged.
• T
he use of accessory attachments not recommended by Dualit may
result in fire, electric shock or injury to persons.
• D
o not use scouring pad or abrasive cleaner on the kettle body.
• C
AUTION: to prevent damage to the appliance, do not use alkaline cleaning
agents. When cleaning, use a soft cloth and a mild detergent.
• S
calding may occur if the lid is opened during the boiling cycle and the body of
the kettle will get hot.
• A
void the steam venting from the spout during and after operation.
Risk of scalding.
• D
o not boil the kettle if filled with descaling solution.
• N
ever use the kettle without the panels correctly assembled.
SAVE THESE
INSTRUCTIONS
In the interest of improving products, Dualit Ltd. reserves the right to change the
product specification without prior notice.
IMPORTANT: BEFORE
FIRST USE
• Read this instruction manual before you start using the kettle. It gives you
important safety information and will ensure you get the most out of your
Dualit kettle.
• Keep this manual and your proof of purchase in a safe place.
• Unpack the box with care, keeping all the packaging materials until you are
satisfied everything is present and in working order. Once satisfied, remove
any tags from the appliance body and recycle the packaging appropriately. Do
not remove tags from the cord. You may wish to keep the box to store your
appliance.
• Before using the kettle for the first time, or if it has been out of use for a long
time, fill to the 'max' mark and boil, then discard the boiled water and rinse the
kettle out with fresh cold water.
DON'T FORGET TO
WWW.DUALIT.COM/REGISTER
REGISTER YOUR
KETTLE
OR BY POST
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