Trouble Shooting - Louisiana Grills 3 Series Owner's Manual

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common grill operational problems.
However, when your Louisiana Grill is simply operating poorly or not at all, the following trouble shooting tips may be
helpful.
The following is not an exhaustive list. For more details or updated information, please check our website
-grills.com and click on customer support, contact your local authorized dealer, or contact Dansons Customer Service at
1-877-303-3134.
Our service department is available to talk with you live Monday to Friday, 8am to 5 pm Mountain Time.
DO NOT RETURN the appliance without calling Dansons Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the inspection plate of your grill for any inspection,
cleaning, maintenance or service work.
NEVER perform any inspection, cleaning, maintenance or service on a HOT GRILL
Problem
x Grill is not properly
Control Will Not
Turn ON
x The circuit board fuse
x The GFI outlet has been
x Loose or incorrect
Only Board ID
Appears
x The grill has overheated,
"ER-1" Error
Message
x Temperature probe wire
x Grill has failed to reach
"ER-2" Error
Message
x Grill will not stay lit or
x Grill has experienced
"ER-3" Error
Message
x Internal Grill Probe
Actual
Temperature
reads 32° F
x Probe wire has become
x Grill is exposed to high
Cooling Fans
will turn ON by
themselves

Trouble Shooting

Digi-Que Control –
Cause
plugged in
has been tripped
tripped
control board wiring
possibly due to grease
fire or excess fuel.
not making connection
150° F within the allotted
30 minutes.
above 150° F.
power failure during
operation
needs cleaning
wet
ambient temperature and
direct sun.
Optional
x Ensure all wire connections are firmly connected
x Ensure grill is plugged into a working GFCI outlet
x Fuse (5 amp.) must be manually replaced.
(see board diagram at the end of this section)
x Ensure all wire connections are firmly connected and dry
x Ensure GFCI is minimum 10 amp service.
x Confirm wire connections to the back of the Diqi-Que are
correct and tight fitting
.
(see board diagram at the end of this section)
x Turn the grill off and allow to cool. Clean grill interior, remove
excess pellets, and confirm positioning of all component parts.
x Ensure probe wire is connected correctly to control
x Confirm wire connections and check for any damage
x Check hopper for sufficient fuel.
x Check burn grate positioning.
x Check burn grate and pot for ash build-up or obstructions
x Check igniter to see if it is heating up and positioned correctly
x Check fans to confirm operation and speed
x In extreme cold, grill may require a second start
x Hood should be closed
x Same as above
x Ensure grill is securely plugged in.
x Check for power failures with your home.
x Use a soft cloth or mild abrasive sponge, along with hot water
and soap to wipe clean the probe.
x Remove the access panel from the bottom of the built-in.
x Use a hair dryer to dry the probe wires.
x The interior temperature has reach or gone over 130° F. It will
not harm the unit.
x Place unit in shaded area.
x Prop the lid open to reduce inside temperature.
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